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  • September 2020 (Revised September 2021)
  • Supplement
  • HBS Case Collection

Student Success at Georgia State University (B)

By: Michael W. Toffel, Robin Mendelson and Julia Kelley
  • Format:Print
  • | Language:English
  • | Pages:4
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Abstract

This is a supplement to the Student Success at Georgia State University (A) case. The (B) case includes the results of a randomized control trial that Georgia State conducted to test education technology start-up AdmitHub’s chatbot solution as a strategy for improving “summer melt” (i.e., applicants confirming that they planned to enroll but then not enrolling).

Keywords

Education; Higher Education; Learning; Curriculum and Courses; Demographics; Diversity; Ethnicity; Income; Race; Values and Beliefs; Leadership; Goals and Objectives; Measurement and Metrics; Operations; Organizations; Mission and Purpose; Organizational Culture; Outcome or Result; Performance; Performance Effectiveness; Performance Evaluation; Performance Improvement; Planning; Strategic Planning; Social Enterprise; Nonprofit Organizations; Social Issues; Wealth and Poverty; Equality and Inequality; Information Technology; Digital Platforms; Education Industry; Atlanta

Citation

Toffel, Michael W., Robin Mendelson, and Julia Kelley. "Student Success at Georgia State University (B)." Harvard Business School Supplement 621-039, September 2020. (Revised September 2021.)
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About The Author

Michael W. Toffel

Technology and Operations Management
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Related Work

    • March 2021 (Revised September 2021)
    • Faculty Research

    Student Success at Georgia State University

    By: Michael W. Toffel, Robin Mendelson and Julia Kelley
    • September 2020 (Revised September 2021)
    • Faculty Research

    Student Success at Georgia State University (B)

    By: Michael W. Toffel, Robin Mendelson and Julia Kelley
Related Work
  • Student Success at Georgia State University By: Michael W. Toffel, Robin Mendelson and Julia Kelley
  • Student Success at Georgia State University (B) By: Michael W. Toffel, Robin Mendelson and Julia Kelley
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