General Dennis L. Via: People First, Mission Always

Dennis L. Via, was a retired four-star U.S. Army general and one of the world’s foremost experts on logistics, crisis management, supply chains, and maintaining a state of readiness at all times. As he reflected back on his career and leadership experience during the COVID-19 pandemic, he considered: What are the most important leadership qualities in responding to a global pandemic? Beyond a grasp of science and logistics, how important were character traits such as empathy and integrity in the task of leading frightened populations through uncertain and dangerous times? And how could leaders—of nations, armies, businesses, families—prepare for inevitable, yet unpredictable, crises?