Publications
Publications
- August 2020
- HBS Case Collection
Zoom Video Communications: Eric Yuan's Leadership During COVID-19
Abstract
In the first half of 2020, worldwide lockdowns caused by the COVID-19 pandemic brought explosive growth to the Zoom Video Communications platform, as people replaced in-person work and social events with videoconferencing. Months into the pandemic, CEO Eric Yuan reflects on his company's newly central role in society, and considers how to leverage the platform's broad adoption into sustainable future growth. The case also discusses Zoom’s internal culture—which prioritized employee and customer happiness—as well as how both the company and its customers faced the transition to remote work.
Keywords
Transformation; Communication Technology; Customer Value And Value Chain; Values And Beliefs; Technological Innovation; Leadership; Crisis Management; Organizational Culture; Working Conditions; Strategy; Information Technology; Software; Technology Adoption; Health Pandemics; Technology Industry; United States; California
Citation
Kominers, Scott Duke, Christopher Stanton, Andy Wu, and George Gonzalez. "Zoom Video Communications: Eric Yuan's Leadership During COVID-19." Harvard Business School Case 821-014, August 2020.
About The Authors
