Using the Balanced Scorecard for Successful Health Care M&A Integration

Robert S. Kaplan

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Article | NEJM Catalyst

Using the Balanced Scorecard for Successful Health Care M&A Integration

by Robert S. Kaplan

Abstract

The failure of merged organizations to achieve stated goals is commonplace. In health care, the challenge is exacerbated by the industry’s third-party payer system and multiple stakeholders, especially the physicians in the merging entities. This article describes how the Balanced Scorecard helps health care leaders overcome cultural misalignment across previously independent providers, enabling them to become better aligned to a new strategy for delivering higher value for patients, physicians, payers, and communities.

Keywords: Health Care and Treatment; Mergers and Acquisitions; Integration; Balanced Scorecard;

Format: Electronic

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Citation:

Kaplan, Robert S. "Using the Balanced Scorecard for Successful Health Care M&A Integration." NEJM Catalyst (May 21, 2020).

About the Author

Robert S. Kaplan

Senior Fellow, Marvin Bower Professor of Leadership Development, Emeritus

Accounting and Management

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Using the Balanced Scorecard for Successful Health Care M&A Integration

Abstract

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