Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • Article
  • NEJM Catalyst

Using the Balanced Scorecard for Successful Health Care M&A Integration

By: Robert S. Kaplan
  • Format:Electronic
ShareBar

Abstract

The failure of merged organizations to achieve stated goals is commonplace. In health care, the challenge is exacerbated by the industry’s third-party payer system and multiple stakeholders, especially the physicians in the merging entities. This article describes how the Balanced Scorecard helps health care leaders overcome cultural misalignment across previously independent providers, enabling them to become better aligned to a new strategy for delivering higher value for patients, physicians, payers, and communities.

Keywords

Health Care and Treatment; Mergers and Acquisitions; Integration; Balanced Scorecard

Citation

Kaplan, Robert S. "Using the Balanced Scorecard for Successful Health Care M&A Integration." NEJM Catalyst (May 21, 2020).
  • Read Now

About The Author

Robert S. Kaplan

Accounting and Management
→More Publications

More from the Author

    • May 2025
    • Faculty Research

    Dell Med: Transforming Care Delivery & Payment

    By: Robert S. Kaplan, David N. Bernstein and Mary L. Witkowski
    • February 2025
    • NEJM Catalyst Innovations in Care Delivery

    Innovations in Evaluating Ambulatory Costs of Cystic Fibrosis Care: A Comparative Study Across Multidisciplinary Care Centers in Ireland and the United States

    By: Emma Brady, Ryan C. Perkins, Kate Cullen, Gregory S. Sawicki, Robert S. Kaplan and Gerardine Doyle
    • September 26, 2024
    • Harvard Business Review Digital Articles

    A Better Way to Measure Social Impact

    By: Robert S. Kaplan and Constance Spitzer
More from the Author
  • Dell Med: Transforming Care Delivery & Payment By: Robert S. Kaplan, David N. Bernstein and Mary L. Witkowski
  • Innovations in Evaluating Ambulatory Costs of Cystic Fibrosis Care: A Comparative Study Across Multidisciplinary Care Centers in Ireland and the United States By: Emma Brady, Ryan C. Perkins, Kate Cullen, Gregory S. Sawicki, Robert S. Kaplan and Gerardine Doyle
  • A Better Way to Measure Social Impact By: Robert S. Kaplan and Constance Spitzer
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.