Publications
Publications
- January 22, 2020
- ChangeThis (blog)
Making Honest Conversations the Norm
By: Michael Beer
Abstract
Much admired companies like Boeing and Wells Fargo sacrifice their competitive advantage. Some make huge ethical blunders. As a result, shareholders suffer huge losses in value while employees, customers, and society lose trust and confidence in the institution. Based on action research that investigated the effectiveness and content of honest conversations that were facilitated by the author, a method and principles were developed by which senior management can lead honest conversations. These conversations revealed six barriers that consistently undermine effectiveness.
Keywords
Honesty; Interpersonal Communication; Framework; Organizational Culture; Trust; Performance Effectiveness
Citation
Beer, Michael. "Making Honest Conversations the Norm." ChangeThis (blog) (January 22, 2020).
