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  • March 2020 (Revised February 2023)
  • Case
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Performance Management at Afreximbank (A)

By: Robert S. Kaplan, Siko Sikochi and Josh Steimle
  • Format:Print
  • | Language:English
  • | Pages:28
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Abstract

Based in Cairo, Afreximbank was founded in October 1993 as a specialized continental financial institution designed to address the low level of intra-African trade, the decline in financial flows to Africa, the worsening external debt situation of many African countries, and the sharp reduction in lending to Africa by international commercial banks. This case study explores how the Bank introduced the Balanced Scorecard (BSC) to improve the Bank’s performance management system. The goal was to transform the Bank’s bureaucratic culture and processes into one more attuned to the fast-paced and dramatic changes happening in Africa. The case examines how the BSC is being used to implement the Bank’s strategy and the issues arising from its implementation. The case facilitates a discussion on whether the Bank had become entrepreneurial enough to keep pace with the continent’s thriving, emerging markets.

Keywords

Performance Management; Balanced Scorecard; Performance Expectations; Performance Evaluation; Performance Improvement; Organizational Culture; Strategy; Banking Industry; Africa; Egypt

Citation

Kaplan, Robert S., Siko Sikochi, and Josh Steimle. "Performance Management at Afreximbank (A)." Harvard Business School Case 120-029, March 2020. (Revised February 2023.)
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About The Authors

Robert S. Kaplan

Accounting and Management
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Anywhere Sikochi

Accounting and Management
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Related Work

    • February 2023
    • Faculty Research

    Performance Management at Afreximbank (B)

    By: Robert S. Kaplan, Siko Sikochi, Anna Ngarachu and Namrata Arora
    • January 2023 (Revised February 2023)
    • Faculty Research

    Performance Management at Afreximbank (A) and (B)

    By: Robert S. Kaplan and Siko Sikochi
    • March 2020 (Revised February 2023)
    • Faculty Research

    Performance Management at Afreximbank (A)

    By: Robert S. Kaplan, Siko Sikochi and Josh Steimle
Related Work
  • Performance Management at Afreximbank (B) By: Robert S. Kaplan, Siko Sikochi, Anna Ngarachu and Namrata Arora
  • Performance Management at Afreximbank (A) and (B) By: Robert S. Kaplan and Siko Sikochi
  • Performance Management at Afreximbank (A) By: Robert S. Kaplan, Siko Sikochi and Josh Steimle
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