Publications
Publications
  • February 19, 2018
  • Article
  • Harvard Business Review (website)

The Parts of Customer Service That Should Never Be Automated

By: Ryan W. Buell
  • Format:Electronic
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Citation

Buell, Ryan W. "The Parts of Customer Service That Should Never Be Automated." Harvard Business Review (website) (February 19, 2018).

About The Author

Ryan W. Buell

Technology and Operations Management
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