Faculty & Research
Publications
Publications
  • February 19, 2018
  • Article
  • Harvard Business Review (website)

The Parts of Customer Service That Should Never Be Automated

By: Ryan W. Buell
  • Format:Electronic
ShareBar

Citation

Buell, Ryan W. "The Parts of Customer Service That Should Never Be Automated." Harvard Business Review (website) (February 19, 2018).

About The Author

Ryan W. Buell

Technology and Operations Management
More Publications

More from the Author