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  • February 19, 2018
  • Article
  • Harvard Business Review (website)

The Parts of Customer Service That Should Never Be Automated

By: Ryan W. Buell
  • Format:Electronic
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Citation

Buell, Ryan W. "The Parts of Customer Service That Should Never Be Automated." Harvard Business Review (website) (February 19, 2018).
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About The Author

Ryan W. Buell

Technology and Operations Management
→More Publications

More from the Author

    • Harvard Business Review

    Elevate Employees, Don't Eliminate Them

    By: Ryan W. Buell
    • 2021
    • Faculty Research

    Multi-location Workers in Multinational Firms? Tradeoffs in Contextual Specialization of Employees and Organizational Outcomes

    By: Hise O. Gibson, Ryan W. Buell and Prithwiraj Choudhury
    • July–August 2021
    • Manufacturing & Service Operations Management

    Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

    By: Ryan W. Buell, Ethan Porter and Michael I. Norton
More from the Author
  • Elevate Employees, Don't Eliminate Them By: Ryan W. Buell
  • Multi-location Workers in Multinational Firms? Tradeoffs in Contextual Specialization of Employees and Organizational Outcomes By: Hise O. Gibson, Ryan W. Buell and Prithwiraj Choudhury
  • Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government By: Ryan W. Buell, Ethan Porter and Michael I. Norton
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