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  • April 15, 2019
  • Article
  • Harvard Business Review (website)

Why Anxious Customers Prefer Human Customer Service

By: Michelle A. Shell and Ryan W. Buell
  • Format:Electronic
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Citation

Shell, Michelle A., and Ryan W. Buell. "Why Anxious Customers Prefer Human Customer Service." Harvard Business Review (website) (April 15, 2019).
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About The Authors

Michelle A. Kinch

→More Publications

Ryan W. Buell

Technology and Operations Management
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    • 2023
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More from the Authors
  • Evidence from the First Shared Medical Appointments (SMAs) Randomised Controlled Trial in India: SMAs Increase the Satisfaction, Knowledge, and Medication Compliance of Patients with Glaucoma By: Nazlı Sönmez, Kavitha Srinivasan, Rengaraj Venkatesh, Ryan W. Buell and Kamalini Ramdas
  • Differentiating on Diversity: How Disclosing Workforce Diversity Improves Brand Attitudes By: Maya Balakrishnan, Jimin Nam and Ryan W. Buell
  • Canlis: Turning Toward By: Ryan W. Buell and Jorian Hoover
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