Publications
Publications
  • April 15, 2019
  • Article
  • Harvard Business Review (website)

Why Anxious Customers Prefer Human Customer Service

By: Michelle A. Shell and Ryan W. Buell
  • Format:Electronic
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Citation

Shell, Michelle A., and Ryan W. Buell. "Why Anxious Customers Prefer Human Customer Service." Harvard Business Review (website) (April 15, 2019).

About The Authors

Michelle A. Kinch

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Ryan W. Buell

Technology and Operations Management
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