Publications
Publications
  • April 15, 2019
  • Article
  • Harvard Business Review (website)

Why Anxious Customers Prefer Human Customer Service

By: Michelle A. Shell and Ryan W. Buell
  • Format:Electronic
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Citation

Shell, Michelle A., and Ryan W. Buell. "Why Anxious Customers Prefer Human Customer Service." Harvard Business Review (website) (April 15, 2019).

About The Author

Ryan W. Buell

Technology and Operations Management
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