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Publications
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  • April 15, 2019
  • Article
  • Harvard Business Review (website)

Why Anxious Customers Prefer Human Customer Service

By: Michelle A. Shell and Ryan W. Buell
  • Format:Electronic
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Citation

Shell, Michelle A., and Ryan W. Buell. "Why Anxious Customers Prefer Human Customer Service." Harvard Business Review (website) (April 15, 2019).
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About The Authors

Michelle A. Shell

→More Publications

Ryan W. Buell

Technology and Operations Management
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    Elevate Employees, Don't Eliminate Them

    By: Ryan W. Buell
    • 2021
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    Multi-location Workers in Multinational Firms? Tradeoffs in Contextual Specialization of Employees and Organizational Outcomes

    By: Hise O. Gibson, Ryan W. Buell and Prithwiraj Choudhury
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    Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

    By: Ryan W. Buell, Ethan Porter and Michael I. Norton
More from the Authors
  • Elevate Employees, Don't Eliminate Them By: Ryan W. Buell
  • Multi-location Workers in Multinational Firms? Tradeoffs in Contextual Specialization of Employees and Organizational Outcomes By: Hise O. Gibson, Ryan W. Buell and Prithwiraj Choudhury
  • Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government By: Ryan W. Buell, Ethan Porter and Michael I. Norton
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