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  • December 2022
  • Supplement
  • HBS Case Collection

Freelancer, Ltd. Case Supplement

By: Christopher Stanton, Karim R. Lakhani, Jin Hyun Paik and Nina Cohodes
  • Format:Electronic
  • | Language:English
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Abstract

Over the course of the 2010s, the rapid advancement of mobile technologies and the rise of online freelancing platforms seemed to portend a radical transformation of labor markets into on-demand, flexible talent pools. Even though several Fortune 500 companies, including Microsoft, Samsung, and General Electric, embraced digital labor solutions, enterprise adoption lagged far behind smaller businesses and startups. Despite the promising potential benefits, concerns persisted about navigating labor regulations, ensuring appropriate vetting, and guaranteeing the quality of work. Sarah Tang, the newly appointed Vice President of Enterprise at Freelancer, Ltd., took on the challenge of crafting the growth strategy, operations, and sales of Freelancer’s services to Fortune 500 companies. What would it take to convince more enterprises of the potential of on-demand freelance labor which could help them hire skilled freelancers in volume or in multiple countries simultaneously? What did the future hold for open work practices between enterprises and digital labor markets?

Keywords

Labor Markets; Freelancers; Change Management; Corporate Entrepreneurship; Globalized Firms and Management; Human Capital; Employment; Digital Platforms; Global Range; Adoption; Governing Rules, Regulations, and Reforms; Growth and Development Strategy; Computer Industry; Electronics Industry; Employment Industry; Information Industry; Australia; United States; Philippines

Citation

Stanton, Christopher, Karim R. Lakhani, Jin Hyun Paik, and Nina Cohodes. "Freelancer, Ltd. Case Supplement." Harvard Business School Multimedia/Video Supplement 823-707, December 2022.
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About The Authors

Christopher T. Stanton

Entrepreneurial Management
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Karim R. Lakhani

Technology and Operations Management
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More from the Authors
  • TSG Hoffenheim; Step by Step Analysis in Excel By: Feng Zhu, Karim R. Lakhani, Kerry Herman and Sascha L. Schmidt
  • Managing the Future of Work By: Christopher Stanton
  • Freelancer, Ltd. By: Christopher Stanton, Karim R. Lakhani, Jin Hyun Paik and Nina Cohodes
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