Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • December 2019 (Revised June 2020)
  • Case
  • HBS Case Collection

The New LAX: Ready for Takeoff?

By: Boris Groysberg, Kerry Herman and Carin-Isabel Knoop
  • Format:Print
  • | Language:English
  • | Pages:32
ShareBar

Abstract

Chair of LAX Board Sean Burton and LAX CEO Deborah Flint have made progress on streamlining and modernizing LAX's complex capital projects ($12 billion worth) while reorganizing and retooling Los Angeles World Airport (LAWA) staff resources, management processes, and revitalizing the LAX guest experience. From 2015 to 2019, LAX's performance improved, yet many challenges remained, and new ones continued to come to light. In December 2019, as Flint prepared to move onto a new position, Burton and the board are assessing the progress the team has made, and looking to next steps.

Keywords

Leadership And Change Management; Leadership; Change Management; Performance Improvement; Strategic Planning; Air Transportation; Outcome or Result; Air Transportation Industry; Los Angeles

Citation

Groysberg, Boris, Kerry Herman, and Carin-Isabel Knoop. "The New LAX: Ready for Takeoff?" Harvard Business School Case 420-025, December 2019. (Revised June 2020.)
  • Educators
  • Purchase

About The Author

Boris Groysberg

Organizational Behavior
→More Publications

Related Work

    • June 2020
    • Faculty Research

    The New LAX: Ready for Takeoff?

    By: Boris Groysberg, Carin-Isabel Knoop, Kerry Herman and Amy Klopfenstein
    • July 2020
    • Faculty Research

    The New LAX: Ready for Takeoff? Video Supplement

    By: Boris Groysberg, Annelena Lobb and Michael Norris
    • December 2019 (Revised June 2020)
    • Faculty Research

    The New LAX: Ready for Takeoff?

    By: Boris Groysberg, Kerry Herman and Carin-Isabel Knoop
Related Work
  • The New LAX: Ready for Takeoff? By: Boris Groysberg, Carin-Isabel Knoop, Kerry Herman and Amy Klopfenstein
  • The New LAX: Ready for Takeoff? Video Supplement By: Boris Groysberg, Annelena Lobb and Michael Norris
  • The New LAX: Ready for Takeoff? By: Boris Groysberg, Kerry Herman and Carin-Isabel Knoop
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College