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  • November 2019
  • Supplement
  • HBS Case Collection

Innovation at Uber: The Launch of Express POOL

By: Chiara Farronato, Alan MacCormack and Sarah Mehta
  • Format:Video
  • | Language:English
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Abstract

This multimedia supplement accompanies the case “Innovation at Uber: the Launch of Express POOL” (case no. 619-003). Set in March 2018, the case follows ride-sharing company Uber as it develops and launches a new product called Express POOL. This multimedia supplement features a 10-minute Q&A session with Uber data science managers Duncan Gilchrist and Eoin O’Mahony as they field questions posed by students pertaining to the case.

Keywords

Innovation and Management; Innovation Leadership; Innovation Strategy; Technological Innovation; Information Technology; Mobile and Wireless Technology; Applications and Software; Digital Platforms; Technology Industry; California; San Francisco

Citation

Farronato, Chiara, Alan MacCormack, and Sarah Mehta. "Innovation at Uber: The Launch of Express POOL." Harvard Business School Multimedia/Video Supplement 620-702, November 2019.
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About The Authors

Chiara Farronato

Technology and Operations Management
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Alan D. MacCormack

Technology and Operations Management
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More from the Authors
  • Self-Preferencing at Amazon: Evidence from Search Rankings By: Chiara Farronato, Andrey Fradkin and Alexander MacKay
  • Emory Healthcare on the Front Lines of the Nursing Workforce Crisis By: Susanna Gallani, Karen L. Sedatole and Sarah Mehta
  • The Brigham and Women’s Hospital Innovation Hub: Driving Internal Innovation By: Ariel Dora Stern, Robert S. Huckman and Sarah Mehta
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