Cooking Down a Storm: Changing Culture at Pasta Serafina (B)

Susanna  Gallani; Francesca  Gino; Raffaella  Sadun

Supplement | HBS Case Collection | September 2019

Cooking Down a Storm: Changing Culture at Pasta Serafina (B)

by Susanna Gallani, Francesca Gino and Raffaella Sadun

Abstract

The case complements Pasta Serafina (A) by describing the aftermath of a town hall meeting in which management had publicly denounced the absenteeism problem and challenged the employees to find a solution. In spite of the initial mistrust against management, the fear of an imminent plant closure coupled with the relief associated with finally being able to be heard by management, pushes the employees to act to contain the problem themselves. Within a short time, absenteeism hits record lows. Management, however, is left wondering about the sustainability of the new culture.

Keywords: absenteeism; Employees; Behavior; Organizational Culture; Organizational Change and Adaptation;

Language: English

Format: Print

9 pages

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Citation:

Gallani, Susanna, Francesca Gino, and Raffaella Sadun. "Cooking Down a Storm: Changing Culture at Pasta Serafina (B)." Harvard Business School Supplement 120-014, September 2019.

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Cooking Down a Storm: Changing Culture at Pasta Serafina (B)

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