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• Case | HBS Case Collection | February 2001 (Revised November 2019)

  Delivery Problems at Arrow Electronics, Inc. (A)

  Andrew P. McAfee, Frances X. Frei and Kerry Herman

  Describes a dramatic decrease in service levels (on-time shipments) from the warehouse network of a large electronics distributor. Students need to analyze the root cause of the problem and propose actions. A rewritten version of an earlier case.

  Keywords: Order Taking and Fulfillment; Problems and Challenges; Business Processes; Distribution Industry; Electronics Industry;

  Citation:

  McAfee, Andrew P., Frances X. Frei, and Kerry Herman. "Delivery Problems at Arrow Electronics, Inc. (A)." Harvard Business School Case 601-131, February 2001. (Revised November 2019.)  View Details

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• Supplement | HBS Case Collection | February 2001 (Revised November 2019)

  Delivery Problems at Arrow Electronics, Inc. (B)

  Andrew P. McAfee, Frances X. Frei and Kerry Herman

  Supplements the (A) case. A rewritten version of an earlier case.

  Keywords: Order Taking and Fulfillment; Problems and Challenges; Business Processes; Distribution Industry; Electronics Industry;

  Citation:

  McAfee, Andrew P., Frances X. Frei, and Kerry Herman. "Delivery Problems at Arrow Electronics, Inc. (B)." Harvard Business School Supplement 601-132, February 2001. (Revised November 2019.)  View Details

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• Teaching Note | HBS Case Collection | November 2019

  Hacking Heroin

  Mitchell Weiss and Sarah Mehta

  This teaching note pairs with a case that is used in a course on Public Entrepreneurship, for a first module on "ideas." The case is designed to help students work through the question: where do new ideas to stubborn problems come from? And, in particular, the question of looking to insiders vs. outsiders for new ways forward. It may be useful for looking at that question generally, and also in the specific context of hackathons. Are they a useful platform for bringing on outside ideas? And, if so, how? Hackathons have become popular in private companies as well as in government. The case references private and public examples and involves private and public actors. The case can be used in courses that focus in either direction.

  Keywords: public entrepreneurship; hackathon; heroin; opioids; crowdsourcing; Public Sector; Entrepreneurship; Innovation and Invention; Collaborative Innovation and Invention; Health Pandemics; Public Administration Industry; Health Industry; Ohio; Cincinnati;

  Citation:

  Weiss, Mitchell, and Sarah Mehta. "Hacking Heroin." Harvard Business School Teaching Note 820-063, November 2019.  View Details

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