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Fred Reichheld - Creator of Net Promoter Score

By: Boris Groysberg
  • Format:Video
  • | Language:English
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Abstract

Video supplement for HBS Case Study "California Closets: Organizing the Customer Experience" product no. 419-004

Citation

Groysberg, Boris. "Fred Reichheld - Creator of Net Promoter Score." Harvard Business School Multimedia/Video Supplement 420-703, September 2019.

About The Author

Boris Groysberg

Organizational Behavior
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