Case | HBS Case Collection | August 2019 (Revised November 2019)

Transforming Hindustan Unilever

by Krishna G. Palepu and Rachna Tahilyani

Abstract

In October 2013, when Sanjiv Mehta had taken over the reins of Unilever’s business in India and the larger South Asia region, Hindustan Unilever (HUL) had been going through a difficult time. Caught in the midst of a weakening economy, falling consumer spending, and increasing competition, growth at the firm had slowed. HUL was underperforming not only the market index but also the FMCG index. At the same time, HUL was struggling with many internal woes, ranging from slow market responsiveness to a higher cost structure. The next quarter had not brought any relief. With the external situation worsening, Mehta wondered what changes he needed to make to ensure consistent, competitive, and profitable growth at HUL. The case is accompanied by a video in which the CEO outlines his thinking and the choices he made. The video can be used in class as the class discussion unfolds to bring closure to the discussion and to brief the class on what actions were taken.

Keywords: Change Management; Transformation; Leading Change; Performance Improvement; Consumer Products Industry; India;

Language: English Format: Print 16 pages EducatorsPurchase

Citation:

Palepu, Krishna G., and Rachna Tahilyani. "Transforming Hindustan Unilever." Harvard Business School Case 120-022, August 2019. (Revised November 2019.)

Related Work

  2. Case | HBS Case Collection | August 2019 (Revised November 2019)

    Transforming Hindustan Unilever

    Krishna G. Palepu and Rachna Tahilyani

    In October 2013, when Sanjiv Mehta had taken over the reins of Unilever’s business in India and the larger South Asia region, Hindustan Unilever (HUL) had been going through a difficult time. Caught in the midst of a weakening economy, falling consumer spending, and increasing competition, growth at the firm had slowed. HUL was underperforming not only the market index but also the FMCG index. At the same time, HUL was struggling with many internal woes, ranging from slow market responsiveness to a higher cost structure. The next quarter had not brought any relief. With the external situation worsening, Mehta wondered what changes he needed to make to ensure consistent, competitive, and profitable growth at HUL. The case is accompanied by a video in which the CEO outlines his thinking and the choices he made. The video can be used in class as the class discussion unfolds to bring closure to the discussion and to brief the class on what actions were taken.

    Keywords: Change Management; Transformation; Leading Change; Performance Improvement; Consumer Products Industry; India;

    Citation:

    Palepu, Krishna G., and Rachna Tahilyani. "Transforming Hindustan Unilever." Harvard Business School Case 120-022, August 2019. (Revised November 2019.)  View Details
    CiteView DetailsEducatorsPurchase Related

About the Author

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Krishna G. Palepu
Ross Graham Walker Professor of Business Administration
Accounting and Management
General Management

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