Can Online Tools Help Employees Build Resilience?

Allison L. Williams; Acacia C. Parks; A.V.  Whillans

Article | Harvard Business Review (website)

Can Online Tools Help Employees Build Resilience?

by Allison L. Williams, Acacia C. Parks and A.V. Whillans

Abstract

You have had a tough day at work. Your presentation did not go well; your boss harshly critiqued your performance; a colleague was promoted to a position you had hoped to fill; and, on top of it all, some of your coworkers planned to go out after work and you were not invited. Anyone would feel lousy at the end of this day. But what helps you learn from these experiences and get back to business tomorrow is resilience. Resilience, the ability to adapt and recover from personal and professional setbacks, is increasingly recognized as a key driver of job performance. For those who lack resilience, a bad day can seriously throw them off their game, lowering their sense of worth, attitude toward their job, and work performance. In our recent research, we looked at whether using a brief, online intervention could build resilience in employees. We found that distressed employees who used such an intervention a few times per week showed significantly greater increases in resilience than employees who did not.

Keywords: resilience; Employees; Performance; Attitudes; Online Technology;

Format: Electronic

Citation:

Williams, Allison L., Acacia C. Parks, and A.V. Whillans. "Can Online Tools Help Employees Build Resilience?" Harvard Business Review (website) (April 24, 2019).

As Covid turns even the most benign of social activities into risky propositions, many of us find ourselves in the uncomfortable position of rejecting our friends’ and family’s invitations to non-socially-distant activities. It can be particularly challenging to explain our Covid-related concerns when saying no to these events, as we may worry about coming across judgmental or condescending. But new research shows that voicing these concerns can actually improve your relationship with the person inviting you. In addition, by focusing on welfare concerns (health and safety), as opposed to social concerns (fear of offending a friend), we can feel more comfortable turning down invitations — and explaining the reasons why.

Who benefits most from helping others? Previous research suggests that common polymorphisms of the oxytocin receptor gene (OXTR) predict whether people behave generously and experience increases in positive mood in response to socially-focused experiences in daily life. Building on these findings, we conducted an experiment with a large, ethnically homogenous sample (N=437) to examine whether individual differences in three frequently studied single nucleotide polymorphisms of OXTR (rs53576, rs2268498, rs2254298) also predict differences in the positive mood benefits of financial generosity. Consistent with past research, participants who were randomly assigned to purchase items for others (vs. themselves) reported greater positive affect. Contrary to predictions, using Bayesian statistics, we found conclusive evidence that the benefits of generosity were not moderated by individual differences in OXTR SNPs. The current work highlights the importance of publishing null results to build cumulative knowledge linking neurobiological factors to positive emotional experiences.

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Can Online Tools Help Employees Build Resilience?

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