Publications
Publications
  • May 2019 (Revised July 2019)
  • Case
  • HBS Case Collection

Walmart's Workforce of the Future

By: William R. Kerr and Jordan Bach-Lombardo
  • Format:Print
  • | Language:English
  • | Pages:28
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Abstract

Faced with intense competition from Amazon, Walmart began a transformation of its operations and workforce in 2015. The goal was to create an omnichannel retail experience for customers that seamlessly joined online and offline shopping. This case explores Walmart's efforts to deliver this through investments in its workforce makeup and training, digital infrastructure, and automation technology.

Keywords

Walmart; Managing The Future Of Work; Workforce; Automation; Ecommerce; Omnichannel Retail; Operations; Transformation; Employees; Training; Information Technology; Infrastructure; Disruption; Competitive Strategy; E-commerce; Information Infrastructure; Retail Industry

Citation

Kerr, William R., and Jordan Bach-Lombardo. "Walmart's Workforce of the Future." Harvard Business School Case 819-042, May 2019. (Revised July 2019.)

About The Author

William R. Kerr

Entrepreneurial Management
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