Publications
Publications
- May 2019 (Revised July 2019)
- HBS Case Collection
Walmart's Workforce of the Future
By: William R. Kerr and Jordan Bach-Lombardo
Abstract
Faced with intense competition from Amazon, Walmart began a transformation of its operations and workforce in 2015. The goal was to create an omnichannel retail experience for customers that seamlessly joined online and offline shopping. This case explores Walmart's efforts to deliver this through investments in its workforce makeup and training, digital infrastructure, and automation technology.
Keywords
Walmart; Managing The Future Of Work; Workforce; Automation; Ecommerce; Omnichannel Retail; Operations; Transformation; Employees; Training; Technology; Infrastructure; Disruption; Competitive Strategy; Retail Industry
Citation
Kerr, William R., and Jordan Bach-Lombardo. "Walmart's Workforce of the Future." Harvard Business School Case 819-042, May 2019. (Revised July 2019.)
About The Author
