Why We Don't Ask for More Time on Deadlines (But Probably Should)

Jaewon  Yoon; A.V.  Whillans; Grant  Donnelly

Article | Harvard Business Review (website) | April 4, 2019

Why We Don't Ask for More Time on Deadlines (But Probably Should)

by Jaewon Yoon, A.V. Whillans and Grant Donnelly

Abstract

Deadlines are one of the biggest sources of stress in the workplace. Yet, many are flexible: Your manager might ask you to submit a proposal for a long-term project by Friday, but not plan to look at it until Tuesday. Could asking for more time (when we need it) be a simple way to avoid feeling panicked and overwhelmed? While it’s common to believe that pushing back a deadline might reflect poorly on us and be seen as unprofessional, we know relatively little from research about the actual consequences of asking for more time. To better understand this, we conducted 10 experiments and a survey with nearly 10,000 employees and managers in the United States. We found that, across occupations, asking for more time to work on an assignment was, on average, perceived positively by managers—and it reduced employees’ stress levels and improved their performance. In one survey—of 191 employees—we found that 95% of those who asked their manager for a deadline extension received one.

Keywords: time; stress; Employees; Time Management; Perception; Performance; Happiness;

Format: Electronic

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Citation:

Yoon, Jaewon, A.V. Whillans, and Grant Donnelly. "Why We Don't Ask for More Time on Deadlines (But Probably Should)." Harvard Business Review (website) (April 4, 2019).

Each year across North America, millions of graduates have to make tradeoffs between time and money as they plan their next steps. Despite the importance of these choices, we know surprisingly little about how people navigate major life decisions that involve making more money at the expense of having less time, and vice versa. Researchers asked more than 1,000 graduating college students in Canada whether they generally prioritized time or money. They found that students who prioritized time at graduation were happier and more satisfied with their careers 1 to 2 years later than those who prioritized money. They explored why that might be and how factors like financial security and student debt play a role in people’s decision-making and happiness.

Working Paper | HBS Working Paper Series | 2019

Connecting the Dots: Superordinate Framing Enhances the Value of Unimportant Tasks

Jaewon Yoon, A.V. Whillans, Ed O'Brien, Jaewon Yoon, A.V. Whillans and Ed O'Brien

Each day, people begrudgingly complete mundane tasks. Four experiments (N = 3,502; two pre-registered) reveal that a simple intervention—superordinate framing—can enhance people’s task experiences. In two initial experiments, working adults were asked to describe unimportant, meaningless work tasks. Some participants reflected on how these tasks acted like puzzle pieces, connecting with other tasks to achieve a broader purpose (superordinate condition). Others reflected on the broad purpose of the unimportant task (purpose condition) or were assigned to a no-framing control condition. Participants in the superordinate condition reported greater joy, meaning, and motivation from the task compared to participants assigned to the purpose or control conditions (Experiments 1-2). This effect was moderated by task type, such that superordinate (vs. purpose) framing increased the enjoyment of unimportant but not important tasks (Experiment 2). Two additional experiments replicated these findings using real-time work tasks, and generalized to two kinds of superordinate frames: superordinate framing enhanced participants’ task experience regardless of whether they reflected on how their own tasks fit together over time (i.e., how their work now will combine with their own future work) or how their own tasks fit with others’ tasks (i.e., how their work will combine with others’ work; Experiments 3-4). Participants who viewed their task through a superordinate lens also demanded a higher wage for participation—providing further evidence that they valued these tasks more (Experiment 4). These findings highlight a costless psychological intervention that can boost people’s enjoyment of otherwise mundane and demotivating tasks.

Keywords: superordinate framing; Employees; Motivation and Incentives; Goals and Objectives; Mission and Purpose; Perspective;

Citation:

Yoon, Jaewon, A.V. Whillans, and Ed O'Brien. "Connecting the Dots: Superordinate Framing Enhances the Value of Unimportant Tasks." Harvard Business School Working Paper, No. 20-011, July 2019. View Details

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Why We Don't Ask for More Time on Deadlines (But Probably Should)

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