More from the Author

• Article | Harvard Business Review (website) | May 16, 2019

  To Improve Food Inspections, Change the Way They're Scheduled

  Maria Ibanez and Michael W. Toffel

  Health inspections are an important tool to increase food safety, but there are still 48 million cases of food-borne illnesses and 128,000 hospitalizations every year in the United States. Our research finds that inspectors reported fewer health code violations as they conducted subsequent inspections throughout the day, and even fewer violations at inspections that risked prolonging their work day. Also, inspectors reported more code violations when the previous establishment the inspector visited had many violations. Based on these patterns, we propose scheduling adjustments that would increase inspectors’ scrutiny and significantly reduce food-borne illnesses and hospitalizations.

  Keywords: inspection; scheduling; Food; Safety; Health; Governing Rules, Regulations, and Reforms; Performance Improvement;

  Citation:

  Ibanez, Maria, and Michael W. Toffel. "To Improve Food Inspections, Change the Way They're Scheduled." Harvard Business Review (website) (May 16, 2019).  View Details

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• Teaching Note | HBS Case Collection | May 2019

  JUUL and the Vaping Revolution

  Michael W. Toffel, Trevor Fetter, John Masko and Sarah Mehta

  Teaching note for "JUUL and the Vaping Revolution" case.

  Keywords: electronic cigarettes; E-Cigarettes; vaping; Nicotine Replacement; JUUL; Juuling; Advertising; Advertising Campaigns; Online Advertising; Customers; Innovation and Invention; Innovation Strategy; Marketing; Ethics; Brands and Branding; Marketing Communications; Marketing Strategy; Product Marketing; Corporate Social Responsibility and Impact; Social Issues; Technology; Technology Industry; San Francisco;

  Citation:

  Toffel, Michael W., Trevor Fetter, John Masko, and Sarah Mehta. "JUUL and the Vaping Revolution." Harvard Business School Teaching Note 619-068, May 2019.  View Details

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• Supplement | HBS Case Collection | May 2019

  Did You Decide to Proceed by Targeting Three or Six New Products?

  Michael W. Toffel

  Citation:

  Toffel, Michael W. "Did You Decide to Proceed by Targeting Three or Six New Products?" Harvard Business School Multimedia/Video Supplement 619-714, May 2019.  View Details

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