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• Case | HBS Case Collection | November 2019

  The Genesis Lab at Novartis

  Amy C. Edmondson, Ranjay Gulati, Patrick J. Healy and Kerry Herman

  Citation:

  Edmondson, Amy C., Ranjay Gulati, Patrick J. Healy, and Kerry Herman. "The Genesis Lab at Novartis." Harvard Business School Case 620-007, November 2019.  View Details

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• Case | HBS Case Collection | February 2001 (Revised November 2019)

  Delivery Problems at Arrow Electronics, Inc. (A)

  Andrew P. McAfee, Frances X. Frei and Kerry Herman

  Describes a dramatic decrease in service levels (on-time shipments) from the warehouse network of a large electronics distributor. Students need to analyze the root cause of the problem and propose actions. A rewritten version of an earlier case.

  Keywords: Order Taking and Fulfillment; Problems and Challenges; Business Processes; Distribution Industry; Electronics Industry;

  Citation:

  McAfee, Andrew P., Frances X. Frei, and Kerry Herman. "Delivery Problems at Arrow Electronics, Inc. (A)." Harvard Business School Case 601-131, February 2001. (Revised November 2019.)  View Details

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• Supplement | HBS Case Collection | February 2001 (Revised November 2019)

  Delivery Problems at Arrow Electronics, Inc. (B)

  Andrew P. McAfee, Frances X. Frei and Kerry Herman

  Supplements the (A) case. A rewritten version of an earlier case.

  Keywords: Order Taking and Fulfillment; Problems and Challenges; Business Processes; Distribution Industry; Electronics Industry;

  Citation:

  McAfee, Andrew P., Frances X. Frei, and Kerry Herman. "Delivery Problems at Arrow Electronics, Inc. (B)." Harvard Business School Supplement 601-132, February 2001. (Revised November 2019.)  View Details

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