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• Case | HBS Case Collection | September 2017 (Revised May 2019)

  Goldman Sachs' Digital Journey

  Sunil Gupta and Sara Simonds

  Keywords: digital strategy; digital transformation; finance; technology;

  Citation:

  Gupta, Sunil, and Sara Simonds. "Goldman Sachs' Digital Journey." Harvard Business School Case 518-039, September 2017. (Revised May 2019.)  View Details

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• Case | HBS Case Collection | March 2017 (Revised May 2019)

  Marketing Transformation at Mastercard

  Sunil Gupta, Srinivas K. Reddy, David Lane, Sunil Gupta, Srinivas K. Reddy and David Lane

  Since 2013, Mastercard CMO M.V. Rajamannar (Raja) had transformed the firm's marketing by using unique experiences, digital technology, and social media to intensify linkages not only with cardholders, but also with Mastercard's direct bank and merchant stakeholders. Building on its influential but dated "Priceless" advertising campaign, Raja refocused Mastercard on four "Priceless Possibilities" that engaged cardholders directly in unexpected and sometimes unique opportunities reflecting their passions. The result was increased brand differentiation and deeper collaborative ties between Mastercard and its bank and merchant partners.

  Keywords: Mastercard; financial services; ingredient brand; B2B2C; experiential marketing; digital marketing; ROI; Marketing; Customer Focus and Relationships; Business and Stakeholder Relations; Brands and Branding; Online Technology; Investment Return; Financial Services Industry;

  Citation:

  Gupta, Sunil, Srinivas K. Reddy, and David Lane. "Marketing Transformation at Mastercard." Harvard Business School Case 517-040, March 2017. (Revised May 2019.)  View Details

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• Case | HBS Case Collection | January 2017 (Revised May 2019)

  Paytm: Building a Payments Network

  Sunil Gupta, Das Narayandas and Rachna Tahilyani

  By January 2017, Paytm, a mobile payments company that started in 2010, became India’s largest mobile payments platform with over 142 million users and $5 billion valuation. Could Paytm become a $100 billion company its founder Vijay Shekhar Sharma envisioned it be?

  Keywords: mobile payments; ecommerce; mobile app; india; Entrepreneurship; Expansion; Service Operations; Mobile Technology; Service Industry; India;

  Citation:

  Gupta, Sunil, Das Narayandas, and Rachna Tahilyani. "Paytm: Building a Payments Network." Harvard Business School Case 517-091, January 2017. (Revised May 2019.)  View Details

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