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• Case | HBS Case Collection | February 2019 (Revised May 2019)

  Hot Chicken Takeover

  William R. Kerr, Manjari Raman and Olivia Hull

  By December 2018, entrepreneur Joe DeLoss’s fried chicken company, Hot Chicken Takeover, has opened three restaurants in Columbus, Ohio using an unconventional employment model that helps people with criminal records get back on their feet. DeLoss is proud of the supportive employment environment he has cultivated, but wonders how to scale it beyond Columbus.

  Keywords: Fair chance employment; fair chance hiring; open hiring; inclusive hiring; criminal record; homelessness; therapeutic employment; corporate culture; Managing the Future of Work; Food; Entrepreneurship; Social Entrepreneurship; Values and Beliefs; Fairness; Human Resources; Compensation and Benefits; Recruitment; Employees; Retention; Selection and Staffing; Innovation Strategy; Job Offer; Job Interviews; Human Capital; Leadership; Growth Management; Corporate Social Responsibility and Impact; Mission and Purpose; Social Enterprise; Social Issues; Poverty; Welfare or Wellbeing; Food and Beverage Industry; Ohio; United States;

  Citation:

  Kerr, William R., Manjari Raman, and Olivia Hull. "Hot Chicken Takeover." Harvard Business School Case 819-078, February 2019. (Revised May 2019.)  View Details

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• Teaching Note | HBS Case Collection | October 2018 (Revised May 2019)

  Intuit: Turbo Tax PersonalPro - A Tale of Two Entrepreneurs

  Joseph Fuller, Shikhar Ghosh and Monica Baraldi

  Teaching Note for HBS No. 816-048. The case tells the story of a product manager within Intuit who develops an idea for a new product that spans two of the company's existing business units—professional tax software, sold to accountants, and the consumer focused TurboTax product. The new product —TurboTax Personal Pro—connects consumers with professional accountants online, allowing them to have their taxes prepared by a professional. The cycle of product development transpires within the larger, corporate context of Intuit, where founder Scott Cook has been attempting to transform the enterprise into a leaner, more innovative company. The case describes in detail the lean startup methods used by the new product team, and how their attempts bump up against the existing, entrenched systems and processes of the larger enterprise.

  Keywords: Business Units; Business or Company Management; Software; Accounting; Product Development; Financial Services Industry;

  Citation:

  Fuller, Joseph, Shikhar Ghosh, and Monica Baraldi. "Intuit: Turbo Tax PersonalPro - A Tale of Two Entrepreneurs." Harvard Business School Teaching Note 319-045, October 2018. (Revised May 2019.)  View Details

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• Case | HBS Case Collection | February 2018 (Revised May 2019)

  CEWD: Closing the Skills Gap

  William Kerr, Michael Norris and Manjari Raman

  In 2018, Ann Randazzo, executive director of the Center for Energy Workforce Development (CEWD) is assessing the organization’s performance since its 2006 founding. Founded to address an imminent retirement bubble of middle skills workers in the utilities industry, CEWD had since expanded its mission to focus on workforce development initiatives to improve the skills and diversity of the industry’s workforce. The group was an example of an industry coming together to collectively address a problem facing all members of the industry.

  Keywords: Workforce Development; Industry Cooperation; Skills Gap; Middle Skills; Training; Strategic Planning; Competency and Skills; Utilities Industry; United States;

  Citation:

  Kerr, William, Michael Norris, and Manjari Raman. "CEWD: Closing the Skills Gap." Harvard Business School Case 818-081, February 2018. (Revised May 2019.)  View Details

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