Publications
Publications
- January 2019 (Revised January 2020)
- HBS Case Collection
Chiacchierone's Owners Chat About Tipping
By: Lena G. Goldberg and Michael S. Kaufman
Abstract
The founders of a successful upscale restaurant operating with a "no-tipping" policy are faced with employee defections to tipped establishments as well as difficulty in recruiting. They must decide whether to retain or jettison their policy and determine how to deal with the potential fallout of either retention or abandonment of that policy.
Keywords
Citation
Goldberg, Lena G., and Michael S. Kaufman. "Chiacchierone's Owners Chat About Tipping." Harvard Business School Case 319-078, January 2019. (Revised January 2020.)
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