Chiacchierone's Owners Chat about Tipping

Lena G. Goldberg; Michael S. Kaufman

Case | HBS Case Collection | January 2019 (Revised January 2020)

Chiacchierone's Owners Chat about Tipping

by Lena G. Goldberg and Michael S. Kaufman

Abstract

The founders of a successful upscale restaurant operating with a "no tipping" policy are faced with employee defections to tipped establishments as well as difficulty in recruiting. They must decide whether to retain or jettison their policy and determine how to deal with the potential fall-out of either retention or abandonment of that policy.

Keywords: Compensation and Benefits; Employees; Food and Beverage Industry;

Language: English

Format: Print

17 pages

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Citation:

Goldberg, Lena G., and Michael S. Kaufman. "Chiacchierone's Owners Chat about Tipping." Harvard Business School Case 319-078, January 2019. (Revised January 2020.)