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  • January 2019 (Revised January 2020)
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Chiacchierone's Owners Chat About Tipping

By: Lena G. Goldberg and Michael S. Kaufman
  • Format:Print
  • | Language:English
  • | Pages:17
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Abstract

The founders of a successful upscale restaurant operating with a "no-tipping" policy are faced with employee defections to tipped establishments as well as difficulty in recruiting. They must decide whether to retain or jettison their policy and determine how to deal with the potential fallout of either retention or abandonment of that policy.

Keywords

Compensation and Benefits; Employees; Policy; Food and Beverage Industry

Citation

Goldberg, Lena G., and Michael S. Kaufman. "Chiacchierone's Owners Chat About Tipping." Harvard Business School Case 319-078, January 2019. (Revised January 2020.)
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About The Author

Michael S. Kaufman

General Management
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Related Work

    • January 2019 (Revised January 2020)
    • Faculty Research

    Chiacchierone's Owners Chat About Tipping

    By: Lena G. Goldberg and Michael S. Kaufman
Related Work
  • Chiacchierone's Owners Chat About Tipping By: Lena G. Goldberg and Michael S. Kaufman
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