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• Case | HBS Case Collection | May 2019

  Walmart's Workforce of the Future

  William R. Kerr and Jordan Bach-Lombardo

  Faced with intense competition from Amazon, in 2015 Walmart began a transformation of its operations and workforce. The goal was to create an omnichannel retail experience for customers that seamlessly joined online and offline shopping. This case explores Walmart's efforts to deliver this through investments in its workforce makeup and training, digital infrastructure, and automation technology.

  Keywords: walmart; Managing the Future of Work; workforce; training; automation; ecommerce; omnichannel retail;

  Citation:

  Kerr, William R., and Jordan Bach-Lombardo. "Walmart's Workforce of the Future." Harvard Business School Case 819-042, May 2019.  View Details

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• Teaching Note | HBS Case Collection | May 2019

  Walmart's Workforce of the Future

  William R. Kerr and Jordan Bach-Lombardo

  This teaching note accompanies the case Walmart's Workforce of the Future. It provides a detailed lesson plan for the case study discussion, including assignment questions and sample board and slide plans.

  Keywords: walmart; omnichannel; strategy;

  Citation:

  Kerr, William R., and Jordan Bach-Lombardo. "Walmart's Workforce of the Future." Harvard Business School Teaching Note 819-126, May 2019.  View Details

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• Working Paper | HBS Working Paper Series | 2019

  The Gift of Global Talent: Innovation Policy and the Economy

  William R. Kerr

  Talent is the most precious resource for today’s knowledge-based economy, and a significant share of the U.S. skilled workforce in technology fields is foreign born. The United States has long held a leading position in attracting global talent, but the gap to other countries is weakening. Immigration policies like the H-1B visa program shape the admissions of foreign workers to the country and grant a particularly strong gatekeeping role to sponsoring firms and universities. This chapter explores the data around global talent flows and some of the economic implications of an employer-driven immigration approach.

  Citation:

  Kerr, William R. "The Gift of Global Talent: Innovation Policy and the Economy." Harvard Business School Working Paper, No. 19-116, May 2019.  View Details

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