New Balance: Managing Orders and Working Conditions

New Balance Athletics, Inc., a major U.S.-based athletic footwear and apparel brand, sources most of its footwear products from independent suppliers whose factories are located in China, Indonesia, and Vietnam. Monica Gorman, vice president of responsible leadership and global compliance, is seeking to combine data sets collected by different parts of the organization to see whether she and her colleagues in the company’s order management function can make a clear connection between the corporate social responsibility (CSR) results that her function tracks at the supplier level and with New Balance’s order placement practices.