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  • January 2019 (Revised July 2019)
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New Balance: Managing Orders and Working Conditions

By: Michael W. Toffel, Eileen McNeely and Matthew Preble
  • Format:Print
  • | Language:English
  • | Pages:26
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Abstract

New Balance Athletics, Inc., a major U.S.-based athletic footwear and apparel brand, sources most of its footwear products from independent suppliers whose factories are located in China, Indonesia, and Vietnam. Monica Gorman, vice president of responsible leadership and global compliance, is seeking to combine data sets collected by different parts of the organization to see whether she and her colleagues in the company’s order management function can make a clear connection between the corporate social responsibility (CSR) results that her function tracks at the supplier level and with New Balance’s order placement practices.

Keywords

Footwear; Athletic Footwear; Manufacturing; CSR; Sustainability; Quality Management; Supply Chains; Operations; Management; Production; Working Conditions; Corporate Social Responsibility and Impact; Labor and Management Relations; Supply Chain Management; Supply Chain; Order Taking and Fulfillment; Apparel and Accessories Industry; Consumer Products Industry

Citation

Toffel, Michael W., Eileen McNeely, and Matthew Preble. "New Balance: Managing Orders and Working Conditions." Harvard Business School Case 619-002, January 2019. (Revised July 2019.)
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About The Author

Michael W. Toffel

Technology and Operations Management
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Related Work

    • January 2019 (Revised July 2019)
    • Faculty Research

    New Balance: Managing Orders and Working Conditions

    By: Michael W. Toffel, Eileen McNeely and Matthew Preble
Related Work
  • New Balance: Managing Orders and Working Conditions By: Michael W. Toffel, Eileen McNeely and Matthew Preble
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