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  • December 2018
  • Case
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OTE: Managing in Times of National Crisis (A)

By: Juan Alcacer, Jérôme Lenhardt and Emer Moloney
  • Format:Print
  • | Language:English
  • | Pages:22
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Abstract

In late 2010, Michael Tsamaz was appointed CEO and Chairman of Greek telecommunications company OTE. OTE still exhibited many traits of a large incumbent organization, with high personnel costs, crippling bureaucracy, lack of customer-centricity, a dull brand, and eroding profitability. Tsamaz was taking over the reins at a time of deep economic crisis in Greece, which would impact the options available to him to transform the company.

Keywords

Leading Change; Transformation; Economy; Crisis Management; Telecommunications Industry; Greece

Citation

Alcacer, Juan, Jérôme Lenhardt, and Emer Moloney. "OTE: Managing in Times of National Crisis (A)." Harvard Business School Case 719-456, December 2018.
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About The Author

Juan Alcacer

Strategy
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Related Work

    • April 2019
    • Faculty Research

    OTE: Managing in Times of National Crisis (B)

    By: Juan Alcacer and Emer Moloney
Related Work
  • OTE: Managing in Times of National Crisis (B) By: Juan Alcacer and Emer Moloney
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