Publications
Publications
- December 2018
- HBS Case Collection
OTE: Managing in Times of National Crisis (A)
By: Juan Alcacer, Jérôme Lenhardt and Emer Moloney
Abstract
In late 2010, Michael Tsamaz was appointed CEO and Chairman of Greek telecommunications company OTE. OTE still exhibited many traits of a large incumbent organization, with high personnel costs, crippling bureaucracy, lack of customer-centricity, a dull brand, and eroding profitability. Tsamaz was taking over the reins at a time of deep economic crisis in Greece, which would impact the options available to him to transform the company.
Keywords
Citation
Alcacer, Juan, Jérôme Lenhardt, and Emer Moloney. "OTE: Managing in Times of National Crisis (A)." Harvard Business School Case 719-456, December 2018.