Oral History and Writing the Business History of Emerging Markets

Geoffrey  Jones; Rachael  Comunale

Working Paper | HBS Working Paper Series | 2018

Oral History and Writing the Business History of Emerging Markets

by Geoffrey Jones and Rachael Comunale

Abstract

This working paper highlights the benefits that rigorous use of oral history can offer to research on the contemporary business history of emerging markets. Oral history can help fill some of the major information voids arising from the absence of a strong tradition of corporate archives in most countries in Africa, Asia, and Latin America. Oral history also permits a level of nuance that is hard to obtain even if written documents exist and are accessible in corporate and governmental archives. Oral histories can provide insights into why events did not occur as well as why companies chose certain industries over others, including wishing to avoid sectors where there was extensive government interference. Oral history can shed light on hypersensitive topics, such as corruption, which are rarely formally documented. While the methodological challenges of oral history are considerable and fully acknowledged, oral history can still be seen as a critical source of data on opinions, voices, and judgements on events in which there was often silence in written records.

Keywords: oral history; Business History; Research; Emerging Markets;

Language: English

Format: Print

22 pages

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Citation:

Jones, Geoffrey, and Rachael Comunale. "Oral History and Writing the Business History of Emerging Markets." Harvard Business School Working Paper, No. 19-056, November 2018.

Case | HBS Case Collection | June 2018 (Revised December 2018)

John Chambers, Cisco and China: Upgrading a Golden Shield

Geoffrey Jones and Emily Grandjean

This case examines the role of Cisco led by John Chambers in facilitating web filtering in China. It begins by tracing the origins of Cisco as a pioneer of networking equipment. John Chambers, who had worked as a sales manager at IBM and Wang Laboratories, joined Cisco in 1991 and became CEO in 1995. The company expanded rapidly thereafter, acquiring many firms and growing globally, including in China, where it virtually created the internet. The case explores how the firm facilitated surveillance and monitoring of the internet under the Golden Shield project launched in 2000, and in 2004 served as a key participant in the CN2 upgrade which greatly enhanced official capability to filter content online. The case ends in 2007 with Chambers announcing further capital expenditure in China, but facing growing criticism by US Congress and others for Cisco's human rights record. At the same time, Cisco faced a powerful domestic competitor in China, Huawei, which had grown rapidly by investing in innovation even as Cisco pursued a share buy-back campaign after experiencing a sharp fall in its share price following the end of the Dot Com bubble. The case provides a vehicle for exploring the ethical and human rights responsibilities of corporations in the technology sector, as well as the impact of the internet on democracy.

Keywords: Cisco; Internet; Governance Controls; Ethics; Rights; Corporate Social Responsibility and Impact; Technology Industry; China;

Citation:

Jones, Geoffrey, and Emily Grandjean. "John Chambers, Cisco and China: Upgrading a Golden Shield." Harvard Business School Case 318-158, June 2018. (Revised December 2018.) View Details

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