Zurich Insurance

Boris  Groysberg; David  Lane; Joni  Coughlin

Teaching Note | HBS Case Collection | June 2018

Zurich Insurance

by Boris Groysberg, David Lane and Joni Coughlin

Abstract

This teaching note addresses six cases in the Zurich Insurance series, the overview case (HBS No. 417-035) and five cases focused on particular change efforts (HBS Nos. 417-036 through 417-040).
Zurich Insurance was undergoing organizational change after implementing five new people practices focused on manager development, diversity and inclusion, job model and data analytics, recruitment, and talent pipeline. The overview case provides background for the company, as well as a description of how its culture was changing and how its allocation of resources was being examined as it tried to improve its position in the marketplace. Students are asked to prioritize which people practices are most important for Zurich as it tries to shift its culture and more effectively leverage its human capital in order to reach its organizational goals. The focused cases each treat one of the five new people practices listed above.

Keywords: managing change; human capital; management; human resources; leadership; Insurance; Organizational Change and Adaptation; organizational culture; organizational behavior; Diversity Management; organizational architecture; recruiting; succession planning; Management; Organizational Culture; Organizational Change and Adaptation; Leading Change; Human Capital; Human Resources; Insurance; Leadership; Diversity; Organizational Structure; Recruitment; Leadership Development; Management Succession; Insurance Industry;

Language: English

Format: Print

28 pages

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Citation:

Groysberg, Boris, David Lane, and Joni Coughlin. "Zurich Insurance." Harvard Business School Teaching Note 418-071, June 2018.

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Zurich Insurance

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