Teaching Note | HBS Case Collection | May 2018

AT&T: Managing Technological Change and the Future of Telephone Operators in the 20th Century

by Daniel P. Gross and William R. Kerr

Abstract

Teaching Note for HBS No. 718-486.

Keywords: AT＆T; Bell Telephone; phone lines; phone operators; mechanical switching; disruption; layoffs; technological change; Transition; History; Innovation and Invention; Technological Innovation; Technology; Disruption; Change Management; Communications Industry; Telecommunications Industry; United States;

Language: English Format: Print 21 pages Purchase

Citation:

Gross, Daniel P., and William R. Kerr. "AT&T: Managing Technological Change and the Future of Telephone Operators in the 20th Century." Harvard Business School Teaching Note 718-518, May 2018.

About the Author

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William R. Kerr
Dimitri V. D'Arbeloff - MBA Class of 1955 Professor of Business Administration
Unit Head, Entrepreneurial Management
Entrepreneurial Management

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