Publications
Publications
- May 2018
- HBS Case Collection
AT&T: Managing Technological Change and the Future of Telephone Operators in the 20th Century
By: Daniel P. Gross and William R. Kerr
Abstract
Teaching Note for HBS No. 718-486.
Keywords
AT＆T; Bell Telephone; Phone Lines; Phone Operators; Mechanical Switching; Layoffs; Technological Change; Transition; History; Innovation and Invention; Technological Innovation; Technology; Disruption; Change Management; Communications Industry; Telecommunications Industry; United States
Citation
Gross, Daniel P., and William R. Kerr. "AT&T: Managing Technological Change and the Future of Telephone Operators in the 20th Century." Harvard Business School Teaching Note 718-518, May 2018.
About The Author
