Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • March 2018
  • Supplement
  • HBS Case Collection

Chewy.com (B)

By: Jeffrey F. Rayport and Matthew G. Preble
  • Format:Print
  • | Language:English
  • | Pages:1
ShareBar

Abstract

Cohen and Chewy’s other board members decided to fully insource order fulfilment and commenced building an order fulfilment center near its 3PL partner’s facility. As soon as the 3PL learned that Chewy would be managing its own order fulfillment; however, it decided to triple what it charged Chewy to fulfill each order. What should Chewy do?

Keywords

Pet Food; Pet Products; Retail; E-commerce; Growth and Development Strategy; Service Operations; Decision Choices and Conditions; Retail Industry; Service Industry

Citation

Rayport, Jeffrey F., and Matthew G. Preble. "Chewy.com (B)." Harvard Business School Supplement 818-105, March 2018.
  • Purchase

About The Author

Jeffrey F. Rayport

Entrepreneurial Management
→More Publications

More from the Authors

    • March 2022
    • Faculty Research

    Anomalie (C) – An Interview with Leslie Voorhees

    By: Jeffrey F. Rayport and Thomas O. Jones
    • 30 Nov 2021
    • Faculty Research

    TikTok: Super App or Supernova?

    By: Jeffrey F. Rayport and Brian Kenny
    • November 2021
    • Faculty Research

    Seeding and Selling Asana

    By: Jeffrey F. Rayport, Tom Quinn, Amram Migdal and Susie Ma
More from the Authors
  • Anomalie (C) – An Interview with Leslie Voorhees By: Jeffrey F. Rayport and Thomas O. Jones
  • TikTok: Super App or Supernova? By: Jeffrey F. Rayport and Brian Kenny
  • Seeding and Selling Asana By: Jeffrey F. Rayport, Tom Quinn, Amram Migdal and Susie Ma
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Digital Accessibility
Copyright © President & Fellows of Harvard College