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• Case | HBS Case Collection | February 2019 (Revised May 2019)

  Hot Chicken Takeover

  William R. Kerr, Manjari Raman and Olivia Hull

  By December 2018, entrepreneur Joe DeLoss’s fried chicken company, Hot Chicken Takeover, has opened three restaurants in Columbus, Ohio using an unconventional employment model that helps people with criminal records get back on their feet. DeLoss is proud of the supportive employment environment he has cultivated, but wonders how to scale it beyond Columbus.

  Keywords: Fair chance employment; fair chance hiring; open hiring; inclusive hiring; criminal record; homelessness; therapeutic employment; corporate culture; Managing the Future of Work; Food; Entrepreneurship; Social Entrepreneurship; Values and Beliefs; Fairness; Human Resources; Compensation and Benefits; Recruitment; Employees; Retention; Selection and Staffing; Innovation Strategy; Job Offer; Job Interviews; Human Capital; Leadership; Growth Management; Corporate Social Responsibility and Impact; Mission and Purpose; Social Enterprise; Social Issues; Poverty; Welfare or Wellbeing; Food and Beverage Industry; Ohio; United States;

  Citation:

  Kerr, William R., Manjari Raman, and Olivia Hull. "Hot Chicken Takeover." Harvard Business School Case 819-078, February 2019. (Revised May 2019.)  View Details

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• Case | HBS Case Collection | February 2018 (Revised May 2019)

  CEWD: Closing the Skills Gap

  William Kerr, Michael Norris and Manjari Raman

  In 2018, Ann Randazzo, executive director of the Center for Energy Workforce Development (CEWD) is assessing the organization’s performance since its 2006 founding. Founded to address an imminent retirement bubble of middle skills workers in the utilities industry, CEWD had since expanded its mission to focus on workforce development initiatives to improve the skills and diversity of the industry’s workforce. The group was an example of an industry coming together to collectively address a problem facing all members of the industry.

  Keywords: Workforce Development; Industry Cooperation; Skills Gap; Middle Skills; Training; Strategic Planning; Competency and Skills; Utilities Industry; United States;

  Citation:

  Kerr, William, Michael Norris, and Manjari Raman. "CEWD: Closing the Skills Gap." Harvard Business School Case 818-081, February 2018. (Revised May 2019.)  View Details

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• Case | HBS Case Collection | October 2017 (Revised April 2019)

  Eastern Bank: Innovating Through Eastern Labs

  Karen Mills, Dennis Campbell and Aaron Mukerjee

  Eastern Bank is a 200-year-old New England mutual bank with a community focus. Eastern specializes in small business lending, having made strategic investments to become the top SBA lender in New England in the midst of the Great Recession, when other banks were pulling back. But with technology threatening to disrupt Eastern’s relationship banking model, CEO Bob Rivers is getting worried. Looking to spur innovation at the bank, he set up meetings at MIT to talk with “fintech” entrepreneurs. In a deliberate quest for innovation talent, Rivers finds his way to Dan O'Malley, co-founder of the payments division at Capital One and, most recently, CEO of a failed online bank. O'Malley agrees to join the bank as Chief Digital Officer, leading product development, customer support, and “Eastern Labs”—a new office enclosed by glass walls and located in the middle of Eastern's main lobby. Rivers provides Labs with $4 million annually—1% of gross revenues—to develop new banking technologies, and promises to help O’Malley spin out his own company if he develops product that can be monetized. O’Malley conducts tests in insurance cross-selling and small business lending, eventually launching a completely automated small business lending product. Rivers keeps the promise by helping O'Malley spin out a bank technology company called Numerated, and secures a 25% equity share for Eastern. But by the time of the spin out, Rivers is reassessing the success of the effort. Did Rivers have the right intrapreneurship model? Did he change the culture at Eastern? Did he make a mistake spinning off Numerated into a separate company? What lessons can he learn for “Labs 2.0”?

  Keywords: Banks and Banking; Technological Innovation; Entrepreneurship; Management;

  Citation:

  Mills, Karen, Dennis Campbell, and Aaron Mukerjee. "Eastern Bank: Innovating Through Eastern Labs." Harvard Business School Case 318-068, October 2017. (Revised April 2019.)  View Details

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