Publications
Publications
  • March 1999
  • Case
  • HBS Case Collection

City of Charlotte (B)

By: Robert S. Kaplan
  • Format:Print
  • | Pages:20
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Abstract

This case shows how two operating departments-transportation and police-translate the high-level corporate scorecard for the city into departmental balanced scorecards. The transportation department follows a highly structured approach designed to link initiatives taken at the departmental and local levels to the accomplishment of high-level strategic objectives. The police department uses the scorecard to enact a complete change in culture, focusing the police department on crime prevention and community building and away from its previous emphasis on dealing with crimes after they occur. This demonstrates the two very different approaches for refining the scorecard accomodate to local operating departments.

Keywords

Crime and Corruption; Global Strategy; National Security; Balanced Scorecard; Organizational Design; Technology Adoption; Public Administration Industry; Transportation Industry

Citation

Kaplan, Robert S. "City of Charlotte (B)." Harvard Business School Case 199-043, March 1999.

About The Author

Robert S. Kaplan

Accounting and Management
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