More from these Authors

• Working Paper | HBS Working Paper Series | 2020

  How History Shaped the Innovator’s Dilemma

  Tom Nicholas

  In 1993, four years prior to the publication of Clayton Christensen’s highly influential book, The Innovator’s Dilemma, the Business History Review (BHR) published an article by Christensen titled “The Rigid Disk Drive Industry: A History of Commercial and Technological Turbulence.” The BHR piece relates the theory of disruptive innovation to Alfred D. Chandler’s work on large vertically integrated enterprises. It was published during a pivotal era of scholarship on innovation, management practice and industry evolution, much of which used the history of firms, industries and technologies to build theory. I survey the impact and critiques of Christensen’s research agenda highlighting how it illustrates where the boundaries associated with the “lessons of history” should be drawn.

  Citation:

  Nicholas, Tom. "How History Shaped the Innovator’s Dilemma." Harvard Business School Working Paper, No. 21-014, July 2020.  View Details

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• Article | Quarterly Journal of Economics | August 2020

  Workplace Knowledge Flows

  Jason Sandvik, Richard Saouma, Nathan Seegert and Christopher Stanton

  We conducted a field experiment in a sales firm to test whether improving knowledge flows between coworkers affects productivity. Our design allows us to compare different management practices and to isolate whether frictions to knowledge transmission primarily reside with knowledge seekers, knowledge providers, or both. We find large productivity gains from treatments that reduced frictions for knowledge seekers. Workers who were encouraged to seek advice from a randomly chosen partner during structured meetings had average sales gains exceeding 15%. These effects lasted at least 20 weeks after the experiment ended. Treatments intended to change knowledge providers’ willingness to share information, in the form of incentives tied to partners’ joint output, led to positive—but transitory—sales gains. Directing coworkers to share knowledge raised average productivity and reduced output dispersion between workers, highlighting the role that management practices play in generating spillovers inside the firm.

  Keywords: Knowledge Sharing; Interpersonal Communication; Employees; Performance Productivity; Sales; Motivation and Incentives;

  Citation:

  Sandvik, Jason, Richard Saouma, Nathan Seegert, and Christopher Stanton. "Workplace Knowledge Flows." Quarterly Journal of Economics 135, no. 3 (August 2020): 1635–1680.  View Details

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• Working Paper | HBS Working Paper Series | 2020

  What Jobs Are Being Done at Home During the COVID-19 Crisis? Evidence from Firm-Level Surveys

  Alexander Bartik, Zoë Cullen, Edward L. Glaeser, Michael Luca and Christopher Stanton

  The threat of COVID-19 has increased the health risks of going to an office or factory, leading more workers to do their jobs remotely. In this paper, we provide results from firm surveys on both small and large businesses on the prevalence and productivity of remote work, and expectations about the persistence of remote work once the COVID-19 crisis ends. We present four main findings. First, while overall levels of remote work are high, there is considerable variation across industries. The Dingel and Neiman (2020) measure of suitability for remote work does a remarkably good job of predicting the industry level patterns of remote work—highlighting the challenge of moving many industries to remote work. Second, remote work is much more common in industries with better educated and better paid workers. Third, in our larger survey, employers think that there has been less productivity loss from remote working in better educated and higher paid industries. Fourth, more than one-third of firms that had employees switch to remote work believe that that remote work will remain more common at their company even after the COVID-19 crisis ends.

  Keywords: COVID-19; remote work;

  Citation:

  Bartik, Alexander, Zoë Cullen, Edward L. Glaeser, Michael Luca, and Christopher Stanton. "What Jobs Are Being Done at Home During the COVID-19 Crisis? Evidence from Firm-Level Surveys." Harvard Business School Working Paper, No. 20-138, June 2020.  View Details

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