Road Rage at the DMV - Robert Hull Remarks
Citation:
Coffman, Katherine Baldiga, Andrew Wasynczuk, and Karim Sameh. "Road Rage at the DMV - Robert Hull Remarks." Harvard Business School Multimedia/Video Supplement 920-702, March 2020. View Details|
Case HBS Case Collection January 2018 Pravost Consulting Services |
Abstract
Pravost Consulting Services considers a division manager's response to the stringent demands of his boss who lambasts him for the division's weak performance. Six months earlier Jakub Kowalski, CEO of Pravost, promoted Viktor Novak to head up the faltering Pravost Consulting Services (PCS). For the most recent two quarters, however, PCS proved to be unfertile ground for Novak who failed to reach Kowalski's (or his own) goals for the division. Kowalski who has a reputation for being a very demanding CEO, often reciting quotes by historical military leaders, drew a sharp line in the sand for Novak: either shape up or else. With heavy rates of attrition in PCS, Novak considers what to do and whether to focus on a long-term solution in which he believes or a short-term fix to placate his boss.
Keywords: consulting; Consulting Services; Employee Retention; Eastern Europe; Performance; Attrition; culture; Krakow; Retention; Performance Improvement; Organizational Culture; Consulting Industry; Information Technology Industry; Poland; Europe;
Citation:
Wasynczuk, Andrew, and Tiffany Y. Chang. "Pravost Consulting Services." Harvard Business School Case 918-033, January 2018.
