The Children's Hospital of Philadelphia: Network Strategy 2016

Michael E. Porter; Thomas W. Feeley; Toyin J. Okanlawon

Case | HBS Case Collection | December 2017 (Revised April 2018)

The Children's Hospital of Philadelphia: Network Strategy 2016

by Michael E. Porter, Thomas W. Feeley and Toyin J. Okanlawon

Abstract

Children’s Hospital of Philadelphia (CHOP) began as a stand-alone hospital in the heart of downtown Philadelphia in 1855. By 2016 the CHOP Care Network stretched across Pennsylvania, New Jersey, and the New York metropolitan area, providing a wide range of services from primary care to complex specialty care. In 2016, U.S. News and World Report had ranked CHOP as the number 2 pediatric hospital in the nation and among the top 10 in 10 pediatric specialties. CHOP’s residency program for training pediatricians was also ranked number one in the country. Madeline Bell, who had been President and Chief Operating Officer, was named Chief Executive Officer in 2015. A pediatric nurse who became a hospital administrator, Bell saw the network as a means to serve more patients, improve pediatric care, and address the challenges posed by a rapidly changing health care environment.

Keywords: Communication; Health Care and Treatment; Service Delivery; Organizational Structure; Networks; Integration; Health Industry; Philadelphia;

Language: English

Format: Print

21 pages

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Citation:

Porter, Michael E., Thomas W. Feeley, and Toyin J. Okanlawon. "The Children's Hospital of Philadelphia: Network Strategy 2016." Harvard Business School Case 718-420, December 2017. (Revised April 2018.)

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The Children's Hospital of Philadelphia: Network Strategy 2016

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