The Market Design and Policy of Online Review Platforms

Benjamin  Edelman

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Article | Oxford Review of Economic Policy

The Market Design and Policy of Online Review Platforms

by Benjamin Edelman

Abstract

I present the institutions and incentives of online reviews, including attracting initial reviews, assuring truthful reviews of genuine experiences, and avoiding inflated or deceptive reviews. I also explore the competition and consumer protection concerns associated with reviews.

Keywords: reviews; reputation; platforms; marketplaces; deception; Market Design; Multi-Sided Platforms; Law; Online Technology; Information Technology Industry; Telecommunications Industry; Accommodations Industry; Retail Industry;

Format: Print

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Citation:

Edelman, Benjamin. "The Market Design and Policy of Online Review Platforms." Oxford Review of Economic Policy 33, no. 4 (Winter 2017): 635–649.

Faculty & Research

The Market Design and Policy of Online Review Platforms

Abstract

Citation:

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