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  • Oxford Review of Economic Policy

The Market Design and Policy of Online Review Platforms

By: Benjamin Edelman
  • Format:Print
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Abstract

I present the institutions and incentives of online reviews, including attracting initial reviews, assuring truthful reviews of genuine experiences, and avoiding inflated or deceptive reviews. I also explore the competition and consumer protection concerns associated with reviews.

Keywords

Reviews; Reputation; Platforms; Marketplaces; Deception; Market Design; Multi-Sided Platforms; Law; Online Technology; Information Technology Industry; Telecommunications Industry; Accommodations Industry; Retail Industry

Citation

Edelman, Benjamin. "The Market Design and Policy of Online Review Platforms." Oxford Review of Economic Policy 33, no. 4 (Winter 2017): 635–649.
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More from the Author
  • From the Digital to the Physical: Federal Limitations on Regulating Online Marketplaces By: Benjamin Edelman and Abbey Stemler
  • An Introduction to the Competition Law and Economics of 'Free' By: Benjamin Edelman and Damien Geradin
  • David Dao on United Airlines By: Benjamin Edelman
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