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• Editorial | Harvard Business Review (website) | November 15, 2019

  Getting Your Team to Do More Than Meet Deadlines

  Charlotte Blank, Laura M. Giurge, Laurel Newman and A.V. Whillans

  When it comes to our to-do lists, many of us prioritize checking off tasks that are easiest to complete or are due first, regardless of importance – a phenomenon that scholars describe as the “mere urgency” effect. This tendency becomes stronger the busier we are. But constantly prioritizing urgent tasks means that important tasks that have no urgent deadline (such as updating your resume or doing creative work) get pushed aside for later and later. Some just never get done. When we fail to do what’s important, often what matters most to us, we feel stressed, overwhelmed, and unmotivated— and firms are less productive. Research suggests managers can help employees combat the tendency to put off for tomorrow what isn’t due today: have employees set aside proactive time for work that is important but not urgent.

  Keywords: Employees; Time Management; Performance Improvement;

  Citation:

  Blank, Charlotte, Laura M. Giurge, Laurel Newman, and A.V. Whillans. "Getting Your Team to Do More Than Meet Deadlines." Harvard Business Review (website) (November 15, 2019).  View Details

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• Article | Management Science | November 2019

  Procedural Justice and the Risks of Consumer Voting

  Tami Kim, Leslie John, Todd Rogers and Michael I. Norton

  Firms are increasingly giving consumers the vote. Eight studies demonstrate that when firms empower consumers to vote, consumers infer a series of implicit promises—even in the absence of explicit promises. We identify three implicit promises to which consumers react negatively when violated: representation (Experiments 1A–1C); consistency (Experiment 2), and non-suppression (Experiment 3). However, when firms honor these implicit promises, voting can mitigate the disappointment that arises from receiving an undesired outcome (Experiment 4). Finally, Experiment 5 identifies one instance when suppressing the vote outcome is condoned: when voters believe that the process of voting has resulted in an unacceptable outcome. More generally, we show that procedural justice plays a key mediating role in determining the relative success or failure of various empowerment initiatives—from soliciting feedback to voting. Taken together, we offer insight into how firms can realize the benefits of empowerment strategies while mitigating their risks.

  Keywords: consumer empowerment; voting; procedural justice; promises; Customer Relationship Management; Voting; Perception; Fairness; Risk Management;

  Citation:

  Kim, Tami, Leslie John, Todd Rogers, and Michael I. Norton. "Procedural Justice and the Risks of Consumer Voting." Management Science 65, no. 11 (November 2019): 5234–5251.  View Details

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• Working Paper | HBS Working Paper Series | 2019

  Income Inequality Affects Donations Only for High-Income People Who Feel Financially Insecure and Distrust Others

  Lucia Macchia and Ashley V. Whillans

  There is a growing debate about whether high-income individuals are more or less generous when income inequality is high. We advance this ongoing conversation by analysing a large and comprehensive data set with approximately one million respondents from 140 countries. In this data set, higher-income individuals who live in countries with greater income inequality are less likely to donate money to charity and are more likely to volunteer than their lower-income counterparts. Higher-income individuals who feel financially insecure or show distrust of others are especially unlikely to donate money to charity under high income inequality. These moderators do not influence rates of volunteering. Together, these results advance the debate regarding whether and when inequality shapes prosocial behaviour.

  Keywords: income inequality; prosocial behavior; financial insecurity; Income; Equality and Inequality; Philanthropy and Charitable Giving; Behavior; Trust;

  Citation:

  Macchia, Lucia, and Ashley V. Whillans. "Income Inequality Affects Donations Only for High-Income People Who Feel Financially Insecure and Distrust Others." Harvard Business School Working Paper, No. 20-052, October 2019.  View Details

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