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• Case | HBS Case Collection | December 2018 (Revised December 2019)

  Modern Automation (A): Artificial Intelligence

  William R. Kerr and James Palano

  This primer is meant to be a field guide to the late 2010s' surge in business use of "Artificial Intelligence" (AI), or enterprise software based in machine learning. First, it provides an overview of the key trends - digitization, connectivity, the continuation of Moore's law, and advancements in machine learning algorithms - which led to the inflection point in adoption of AI. Then, the primer describes the range of use cases of state-of-the-art enterprise AI organized in a taxonomy designed to build generalized understanding of the types of work to which AI can be applied. This knowledge is useful not only to managers looking to best leverage the technology but to those working to manage resulting organizational change and prepare the workforce for transitions into complementary tasks. Finally, key issues and implications of AI adoption are also discussed.

  Keywords: artificial intelligence; digitization; connectivity; Computing; future of work; automation; Technology; Technology Adoption; Employment; Management; Information Technology;

  Citation:

  Kerr, William R., and James Palano. "Modern Automation (A): Artificial Intelligence." Harvard Business School Case 819-084, December 2018. (Revised December 2019.)  View Details

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• Working Paper | HBS Working Paper Series | 2019

  Tech Clusters

  William R. Kerr and Frederic Robert-Nicoud

  Tech clusters like Silicon Valley play a central role for modern innovation, business competitiveness, and economic performance. This paper reviews what constitutes a tech cluster, how they function internally, and the degree to which policy makers can purposefully foster them. We describe the growing influence of advanced technologies for businesses outside of traditional tech fields, the strains and backlash that tech clusters are experiencing, and emerging research questions for theory and empirical work.

  Keywords: clusters; agglomeration; innovation; entrepreneurship; patents;

  Citation:

  Kerr, William R., and Frederic Robert-Nicoud. "Tech Clusters." Harvard Business School Working Paper, No. 20-063, November 2019.  View Details

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• Supplement | HBS Case Collection | October 2019

  The Golden Triangle: Back in Business (A)

  William R. Kerr

  Citation:

  Kerr, William R. "The Golden Triangle: Back in Business (A)." Harvard Business School Multimedia/Video Supplement 820-704, October 2019.  View Details

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