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• Article | Antitrust Chronicle | August 2018

  An Introduction to the Competition Law and Economics of 'Free'

  Benjamin Edelman and Damien Geradin

  Many of the largest and most successful businesses today rely on providing services at no charge to at least a portion of their users. For consumers, it is easy to celebrate free service. At least in the short term, free services are often high quality, and users find a zero price virtually irresistible. But long-term assessments could differ, particularly if the free service reduces quality and consumer choice. In this short paper, we examine these concerns.

  Keywords: Cost; Quality; Competition; Economics;

  Citation:

  Edelman, Benjamin, and Damien Geradin. "An Introduction to the Competition Law and Economics of 'Free'." Antitrust Chronicle (Summer 2018).  View Details

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• Case | HBS Case Collection | May 2017 (Revised March 2018)

  David Dao on United Airlines

  Benjamin Edelman and Jenny Sanford

  In widely circulated videos, United staff and Chicago security forcibly remove a passenger from his paid seat on an aircraft, injuring him severely. United leadership must decide how to respond to public outcry.

  Keywords: Crisis Management; Service Operations; Air Transportation; Contracts; Reputation; Air Transportation Industry; Chicago;

  Citation:

  Edelman, Benjamin, and Jenny Sanford. "David Dao on United Airlines." Harvard Business School Case 917-026, May 2017. (Revised March 2018.) (request a courtesy copy.)  View Details

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• Teaching Note | HBS Case Collection | June 2017 (Revised November 2017)

  David Dao on United Airlines

  Benjamin Edelman

  Teaching note for David Dao on United Airlines, HBP 917-026.

  Citation:

  Edelman, Benjamin. "David Dao on United Airlines." Harvard Business School Teaching Note 917-027, June 2017. (Revised November 2017.)  View Details

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