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  • July 2017 (Revised November 2017)
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Propel

By: Mitchell Weiss and Sarah McAra
  • Format:Print
  • | Language:English
  • | Pages:19
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Abstract

In 2014, Jimmy Chen, a former product manager at Facebook, founded the start-up Propel to build software for low-income Americans. After conducting in-depth behavioral research, Chen and his small team in New York City began to develop technology to address the burdensome process of accessing benefits from the Supplemental Nutrition Assistance Program (SNAP), commonly known as food stamps. They first designed a mobile site called Easy Food Stamps that streamlined SNAP enrollment, then developed the Fresh EBT app that allowed users to quickly and easily check their SNAP balances on mobile devices. By November 2016, Fresh EBT had 133,000 weekly active users, but Propel had a limited funding runway, and, ahead of a meeting with investors, Chen has to select a business model. He evaluates data from two ongoing business model pilots—financial services referrals and grocery marketing—along with other user behavior research to determine how Propel could generate meaningful revenue while continuing to provide value to users.

Keywords

Public Entrepreneurship; Govtech; Food Stamps; EBT; Mobile App; User Research; Financial Services Referrals; Grocery Marketing; Customer Discovery; Social Entrepreneurship; Entrepreneurship; Public Sector; Business Model; Research; Social Enterprise; Poverty; Welfare; Mobile and Wireless Technology; Applications and Software; Technology Industry; United States

Citation

Weiss, Mitchell, and Sarah McAra. "Propel." Harvard Business School Case 818-008, July 2017. (Revised November 2017.)
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About The Author

Mitchell B. Weiss

Entrepreneurial Management
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Related Work

    • July 2017 (Revised November 2017)
    • Faculty Research

    Propel

    By: Mitchell Weiss and Sarah McAra
    • October 2020
    • Faculty Research

    Propel

    By: Mitchell Weiss and Mariana Oseguera
Related Work
  • Propel By: Mitchell Weiss and Sarah McAra
  • Propel By: Mitchell Weiss and Mariana Oseguera
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