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  • June 2017 (Revised September 2021)
  • Case
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Sales Misconduct at Wells Fargo Community Bank

By: Suraj Srinivasan, Dennis W. Campbell, Susanna Gallani and Amram Migdal
  • Format:Print
  • | Language:English
  • | Pages:36
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Abstract

Set in early 2017, this case examines widespread sales misconduct at Wells Fargo Community Bank. Wells Fargo's governance and controls are described in the lead up to the September 2016 announcement that Wells Fargo had settled with regulators for $185 million in relation to the years-long period of misconduct in sales. Subsequent investigations, terminations, compensation clawbacks, and other consequences are described.

Keywords

Corporate Governance; Governance Controls; Governing Rules, Regulations, and Reforms; Governing and Advisory Boards; Executive Compensation; Lawsuits and Litigation; Crisis Management; Mission and Purpose; Organizational Design; Business and Community Relations; Business and Government Relations; Crime and Corruption; Business Organization; Business Model; Ethics; Corporate Accountability; Governance Compliance; Policy; Compensation and Benefits; Resignation and Termination; Laws and Statutes; Legal Liability; Business or Company Management; Risk Management; Business Processes; Organizational Culture; Organizational Structure; Failure; Agency Theory; Business and Shareholder Relations; Business and Stakeholder Relations; Risk and Uncertainty; Salesforce Management; Public Opinion; Banking Industry; North and Central America

Citation

Srinivasan, Suraj, Dennis W. Campbell, Susanna Gallani, and Amram Migdal. "Sales Misconduct at Wells Fargo Community Bank." Harvard Business School Case 118-009, June 2017. (Revised September 2021.)
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About The Authors

Suraj Srinivasan

Accounting and Management
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Dennis Campbell

Accounting and Management
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Susanna Gallani

Accounting and Management
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Related Work

    • March 2018
    • Faculty Research

    Sales Misconduct at Wells Fargo Community Bank

    By: Suraj Srinivasan, Dennis W. Campbell, Susanna Gallani and Amram Migdal
    • June 2017 (Revised September 2021)
    • Faculty Research

    Sales Misconduct at Wells Fargo Community Bank

    By: Suraj Srinivasan, Dennis W. Campbell, Susanna Gallani and Amram Migdal
Related Work
  • Sales Misconduct at Wells Fargo Community Bank By: Suraj Srinivasan, Dennis W. Campbell, Susanna Gallani and Amram Migdal
  • Sales Misconduct at Wells Fargo Community Bank By: Suraj Srinivasan, Dennis W. Campbell, Susanna Gallani and Amram Migdal
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