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• Case | HBS Case Collection | November 2018 (Revised January 2019)

  California Closets: Organizing the Customer Experience

  Boris Groysberg and Annelena Lobb

  Citation:

  Groysberg, Boris, and Annelena Lobb. "California Closets: Organizing the Customer Experience." Harvard Business School Case 419-004, November 2018. (Revised January 2019.)  View Details

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• Case | HBS Case Collection | December 2018

  Wolfgang Puck: Setting the Table for the Future

  Boris Groysberg and Matthew G. Preble

  Chef Wolfgang Puck oversees a disparate business empire that includes fine dining restaurants, a catering business, and various licensed products that run from cookware, to soup, to fast-casual restaurants. His businesses activities are divided between three separate entities—Wolfgang Puck Fine Dining Group, Wolfgang Puck Catering, and Wolfgang Puck Worldwide—that share some formal and informal linkages. But the key person holding this all together is Wolfgang Puck himself. Now in his late 60s, Puck wonders what he needs to formalize—in terms of systems, processes, and management—to ensure that his different businesses will endure long after he is no longer involved in the day-to-day management of these three businesses.

  Keywords: Brands and Branding; Growth and Development; Management Systems; Business Processes; Leadership; Transition; Food and Beverage Industry; Consumer Products Industry;

  Citation:

  Groysberg, Boris, and Matthew G. Preble. "Wolfgang Puck: Setting the Table for the Future." Harvard Business School Case 419-001, December 2018.  View Details

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• Case | HBS Case Collection | April 2009 (Revised November 2018)

  Sanctuary Soft: International Expansion Strategies

  Boris Groysberg, Geoff Marietta, Tim Marshall and Adam Hartley

  Sanctuary Soft CEO Elizabeth Smalley faced increasing pressure from her primary investor to expand operations internationally. If successful, the expansion could enlarge Sanctuary’s customer base and enable the firm to better serve existing clients’ overseas offices. But it was not clear which region had the most favorable labor market and customer opportunity for expansion. Smalley was particularly concerned about finding qualified software programmers abroad. In the past, the California-based firm added staff and expanded its clientele by poaching talent and customers from rivals. This strategy was effective in California, but other regions had more stringent regulations. Given the legal challenges, would poaching work abroad? Where should Sanctuary expand, and how?

  Keywords: Global Strategy; Governing Rules, Regulations, and Reforms; Labor; Laws and Statutes; Market Entry and Exit; Information Technology Industry; Technology Industry; Web Services Industry; Banking Industry; China; India; Germany; United Kingdom; United States;

  Citation:

  Groysberg, Boris, Geoff Marietta, Tim Marshall, and Adam Hartley. "Sanctuary Soft: International Expansion Strategies." Harvard Business School Case 409-104, April 2009. (Revised November 2018.)  View Details

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