Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • June 2017
  • Case
  • HBS Case Collection

Waze Connected Citizens Program

By: Mitchell Weiss and Alissa Davies
  • Format:Print
  • | Language:English
  • | Pages:21
ShareBar

Abstract

Di-Ann Eisnor, Director of Growth at Waze, founded the company’s Connected Citizens Program (CCP), a data-sharing partnership that provided officials with traffic incident and congestion data. Since 2015, her program had enabled officials in Kentucky and elsewhere to share more reliable traffic information more quickly with drivers. Now, the program that Eisnor and CCP’s three-person team had built was short the analytical tools Kentucky officials felt they needed to prepare for the Kentucky Derby, their biggest event of the year. What would she do about that? Eisnor had a challenge on her hands in Kentucky. And also in Jakarta. And Los Angeles. From its launch in October 2014 through spring 2016, one-on-one contact by her small CCP team had spurred growth from 10 to more than 50 partners. Eisnor and Paige Fitzgerald, CCP’s Program Manager, earned kudos from their Waze colleagues and caught the attention of Waze’s now-parent company, Google. But the successes came with high expectations, too. Waze was intensely focused on user growth, and Google’s culture was to build things and then build those things “10x” bigger. How would Eisnor’s team take a free program supported by three people to 500 partners or more?

Keywords

Public Entrepreneurship; Waze; Public-Private Partnerships; Scaling Technology Ventures; Di-Ann Eisnor; Paige Fitzgerald; Noam Bardin; Ehud Shabtai; Cities; Traffic; Crowdsourcing; API; Scaling Innovation; Entrepreneurship; Public Sector; Information Technology; Transportation; Growth Management; Transportation Industry; Israel; Indonesia; United States; Brazil; Los Angeles; Kentucky

Citation

Weiss, Mitchell, and Alissa Davies. "Waze Connected Citizens Program." Harvard Business School Case 817-035, June 2017.
  • Educators
  • Purchase

About The Author

Mitchell B. Weiss

Entrepreneurial Management
→More Publications

More from the Authors

    • April 2025
    • Faculty Research

    The CHIPS Program Office (Abridged)

    By: Mitch Weiss and Sebastian Negron-Reichard
    • September 2024
    • Faculty Research

    Finding Your 'Jagged Frontier': A Generative AI Exercise

    By: Mitchell Weiss
    • March 2024 (Revised July 2024)
    • Faculty Research

    The CHIPS Program Office

    By: Mitchell B. Weiss and Sebastian Negron-Reichard
More from the Authors
  • The CHIPS Program Office (Abridged) By: Mitch Weiss and Sebastian Negron-Reichard
  • Finding Your 'Jagged Frontier': A Generative AI Exercise By: Mitchell Weiss
  • The CHIPS Program Office By: Mitchell B. Weiss and Sebastian Negron-Reichard
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.