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  • May 2017 (Revised September 2017)
  • Case
  • HBS Case Collection

Taj Hotels: Leading Change, Driving Profitability

By: Krishna Palepu, Anjali Raina and Rachna Chawla
  • Format:Print
  • | Language:English
  • | Pages:38
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Abstract

Rakesh Sarna, MD and CEO of the Indian Hotels Company ltd (IHCL) was faced with the challenge of leading and embedding changes in IHCL to turnaround its trajectory. IHCL and its subsidiaries, headquartered in India, were a venerable hotel chain, collectively known as Taj Hotels Resorts and Palaces, and colloquially referred to as Taj Hotels. Taj Hotels, revered across India for their values and renowned for their hospitality, had been plagued with performance challenges since Dec’08. It was August 2016, nearly two years since Sarna had been recruited from the Hyatt Hotels Corporation, with a mandate to revive the flagging fortunes of Taj Hotels. Having introduced a number of changes, Sarna reflects on progress made and next steps required.

Keywords

Turnaround; Hospitality Industry; Leadership; Brands and Branding; Marketing; Strategy; Globalization; Leading Change; Accommodations Industry; India

Citation

Palepu, Krishna, Anjali Raina, and Rachna Chawla. "Taj Hotels: Leading Change, Driving Profitability." Harvard Business School Case 117-061, May 2017. (Revised September 2017.)
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About The Author

Krishna G. Palepu

Accounting and Management
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Related Work

    • September 2017
    • Faculty Research

    Taj Hotels: Leading Change, Driving Profitability (B)

    By: Krishna Palepu, Anjali Raina and Rachna Chawla
    • November 2017
    • Faculty Research

    Tajness

    By: Krishna G. Palepu
    • November 2017
    • Faculty Research

    Taj Brand Relaunch

    By: Krishna G. Palepu
    • November 2017
    • Faculty Research

    Rakesh Sarna on Leading Taj Hotels

    By: Krishna G. Palepu
    • May 2017 (Revised September 2017)
    • Faculty Research

    Taj Hotels: Leading Change, Driving Profitability

    By: Krishna Palepu, Anjali Raina and Rachna Chawla
Related Work
  • Taj Hotels: Leading Change, Driving Profitability (B) By: Krishna Palepu, Anjali Raina and Rachna Chawla
  • Tajness By: Krishna G. Palepu
  • Taj Brand Relaunch By: Krishna G. Palepu
  • Rakesh Sarna on Leading Taj Hotels By: Krishna G. Palepu
  • Taj Hotels: Leading Change, Driving Profitability By: Krishna Palepu, Anjali Raina and Rachna Chawla
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