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  • March 2017
  • Case
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Breakfast at the Paramount

By: Ryan W. Buell
  • Format:Multimedia
  • | Language:English
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Abstract

The Paramount is a 44-seat diner on Charles Street in the Beacon Hill neighborhood of Boston. A frequent "Best of Boston" award winner, the restaurant is a perennial favorite among locals and tourists, particularly for brunch on the weekends, when lines often stretch down the street. The case focuses on the restaurant's interesting seating policy and a recent increase in the popularity of carryout orders, which poses a threat to the service experiences of customers and the sustainability of the operation.

Keywords

Food; Management Practices and Processes; Service Delivery; Service Industry; Food and Beverage Industry; Boston

Citation

Buell, Ryan W. "Breakfast at the Paramount." Harvard Business School Multimedia/Video Case 617-702, March 2017.
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About The Author

Ryan W. Buell

Technology and Operations Management
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Related Work

    • May 2017 (Revised April 2025)
    • Faculty Research

    Breakfast at the Paramount

    By: Ryan W. Buell
Related Work
  • Breakfast at the Paramount By: Ryan W. Buell
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