Help Scout

Shikhar  Ghosh; Julia  Austin; Christopher  Payton

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Case | HBS Case Collection | September 2016 (Revised May 2017)

Help Scout

by Shikhar Ghosh, Julia Austin and Christopher Payton

Language: English

Format: Print

13 pages

Educators Purchase

Citation:

Ghosh, Shikhar, Julia Austin, and Christopher Payton. "Help Scout." Harvard Business School Case 817-049, September 2016. (Revised May 2017.)

About the Authors

Shikhar Ghosh

Professor of Management Practice

Entrepreneurial Management

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Julia B. Austin

Senior Lecturer of Business Administration

Entrepreneurial Management

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Case | HBS Case Collection | September 2018 (Revised November 2018)

Careem: Base Camp or Mountain Peak? Designing an OS for Scaling

Shikhar Ghosh, Gamze Yucaoglu and Alpana Thapar

Citation:
Ghosh, Shikhar, Gamze Yucaoglu, and Alpana Thapar. "Careem: Base Camp or Mountain Peak? Designing an OS for Scaling." Harvard Business School Case 819-049, September 2018. (Revised November 2018.) View Details

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Teaching Note | HBS Case Collection | October 2018

Intuit: Turbo Tax PersonalPro—A Tale of Two Entrepreneurs

Joseph Fuller, Shikhar Ghosh and Monica Baraldi

Teaching Note for HBS No. 816-048. The case tells the story of a product manager within Intuit who develops an idea for a new product that spans two of the company's existing business units—professional tax software, sold to accountants, and the consumer focused TurboTax product. The new product —TurboTax Personal Pro—connects consumers with professional accountants online, allowing them to have their taxes prepared by a professional. The cycle of product development transpires within the larger, corporate context of Intuit, where founder Scott Cook has been attempting to transform the enterprise into a leaner, more innovative company. The case describes in detail the lean startup methods used by the new product team, and how their attempts bump up against the existing, entrenched systems and processes of the larger enterprise.

Keywords: Business Units; Business or Company Management; Software; Accounting; Product Development; Financial Services Industry;

Citation:
Fuller, Joseph, Shikhar Ghosh, and Monica Baraldi. "Intuit: Turbo Tax PersonalPro—A Tale of Two Entrepreneurs." Harvard Business School Teaching Note 319-045, October 2018. View Details

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Case | HBS Case Collection | September 2018

Kevin Ryan Inc.

Shikhar Ghosh and Greg Marsh

Citation:
Ghosh, Shikhar, and Greg Marsh. "Kevin Ryan Inc." Harvard Business School Case 819-047, September 2018. View Details

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