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United Airlines Operations

By: Ryan W. Buell, Willy C. Shih and Michael W. Toffel
  • Format:Video
  • | Language:English
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Abstract

This video is a collection of clips that highlight aspects of United Airlines' operations

Keywords

Service; Service Delivery; Service Management; Service Operations; Service Quality; Operating Systems; Operational Complexity; Operational Disruptions; Operational Effectiveness; Operational Efficiency; Air Transportation; Operations; Air Transportation Industry

Citation

Buell, Ryan W., Willy C. Shih, and Michael W. Toffel. "United Airlines Operations." Harvard Business School Multimedia/Video Supplement 617-704, November 2016.

About The Authors

Ryan W. Buell

Technology and Operations Management
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Willy C. Shih

Technology and Operations Management
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Michael W. Toffel

Technology and Operations Management
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