Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • November 2016
  • Supplement
  • HBS Case Collection

United Airlines Operations

By: Ryan W. Buell, Willy C. Shih and Michael W. Toffel
  • Format:Video
  • | Language:English
ShareBar

Abstract

This video is a collection of clips that highlight aspects of United Airlines' operations

Keywords

Service; Service Delivery; Service Management; Service Operations; Service Quality; Operating Systems; Operational Complexity; Operational Disruptions; Operational Effectiveness; Operational Efficiency; Air Transportation; Operations; Air Transportation Industry

Citation

Buell, Ryan W., Willy C. Shih, and Michael W. Toffel. "United Airlines Operations." Harvard Business School Multimedia/Video Supplement 617-704, November 2016.
  • Purchase

About The Authors

Ryan W. Buell

Technology and Operations Management
→More Publications

Willy C. Shih

Technology and Operations Management
→More Publications

Michael W. Toffel

Technology and Operations Management
→More Publications

More from the Authors

    • May 2025
    • Faculty Research

    Calyx Global: Rating Carbon Credits

    By: Michael W. Toffel and Adam Chen
    • April 2025
    • Faculty Research

    Arla Foods: Data-Driven Decarbonization (A) and (B) PowerPoint Supplement

    By: Michael Parzen, Michael W. Toffel and Susan Pinckney
    • April 2025
    • Faculty Research

    Climate Change Adaptation with Artificial Intelligence and Machine Learning

    By: Michael W. Toffel and Nabig Chaudhry
More from the Authors
  • Calyx Global: Rating Carbon Credits By: Michael W. Toffel and Adam Chen
  • Arla Foods: Data-Driven Decarbonization (A) and (B) PowerPoint Supplement By: Michael Parzen, Michael W. Toffel and Susan Pinckney
  • Climate Change Adaptation with Artificial Intelligence and Machine Learning By: Michael W. Toffel and Nabig Chaudhry
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College.