United Airlines: More Out-and-Back Flying?

Ryan W. Buell; Willy C.  Shih; Michael W. Toffel

Supplement | HBS Case Collection | September 2016 (Revised August 2018)

United Airlines: More Out-and-Back Flying?: Case Supplement #1

by Ryan W. Buell, Willy C. Shih and Michael W. Toffel

Abstract

This spreadsheet supplement accompanies 617-010 United Airlines: More Out-and-Back Flying? and is intended to provide students with an opportunity to apply analysis concepts with real operational data.

Keywords: service; service delivery; service excellence; service management; operating systems; operational complexity; operational disruptions; operational efficiency; operational focus; Air Transportation; Operations; Service Operations; Service Delivery; Air Transportation Industry; United States;

Language: English

Format: Electronic

Purchase

Citation:

Buell, Ryan W., Willy C. Shih, and Michael W. Toffel. "United Airlines: More Out-and-Back Flying? Case Supplement #1." Harvard Business School Spreadsheet Supplement 617-701, September 2016. (Revised August 2018.)