Skip to Main Content
HBS Home
  • About
  • Academic Programs
  • Alumni
  • Faculty & Research
  • Baker Library
  • Giving
  • Harvard Business Review
  • Initiatives
  • News
  • Recruit
  • Map / Directions
Faculty & Research
  • Faculty
  • Research
  • Featured Topics
  • Academic Units
  • …→
  • Harvard Business School→
  • Faculty & Research→
Publications
Publications
  • September 2016 (Revised August 2018)
  • Supplement
  • HBS Case Collection

United Airlines: More Out-and-Back Flying?: Case Supplement #1

By: Ryan W. Buell, Willy C. Shih and Michael W. Toffel
  • Format:Electronic
  • | Language:English
ShareBar

Abstract

This spreadsheet supplement accompanies 617-010 United Airlines: More Out-and-Back Flying? and is intended to provide students with an opportunity to apply analysis concepts with real operational data.

Keywords

Service; Service Excellence; Service Management; Operating Systems; Operational Complexity; Operational Disruptions; Operational Efficiency; Operational Focus; Air Transportation; Operations; Service Operations; Service Delivery; Air Transportation Industry; United States

Citation

Buell, Ryan W., Willy C. Shih, and Michael W. Toffel. "United Airlines: More Out-and-Back Flying? Case Supplement #1." Harvard Business School Spreadsheet Supplement 617-701, September 2016. (Revised August 2018.)
  • Purchase

About The Authors

Ryan W. Buell

Technology and Operations Management
→More Publications

Willy C. Shih

Technology and Operations Management
→More Publications

Michael W. Toffel

Technology and Operations Management
→More Publications

Related Work

    • September 2016 (Revised August 2018)
    • Faculty Research

    United Airlines: More Out-and-Back Flying?: Case Supplement #1

    By: Ryan W. Buell, Willy C. Shih and Michael W. Toffel
Related Work
  • United Airlines: More Out-and-Back Flying?: Case Supplement #1 By: Ryan W. Buell, Willy C. Shih and Michael W. Toffel
ǁ
Campus Map
Harvard Business School
Soldiers Field
Boston, MA 02163
→Map & Directions
→More Contact Information
  • Make a Gift
  • Site Map
  • Jobs
  • Harvard University
  • Trademarks
  • Policies
  • Accessibility
  • Digital Accessibility
Copyright © President & Fellows of Harvard College