Designing Performance Metrics at GoDaddy

C. Fritz  Foley; Michael  Lemm

Case | HBS Case Collection | September 2016

Designing Performance Metrics at GoDaddy

Abstract

Scott Wagner has recently joined GoDaddy, a leading provider of cloud-based software and services that helped individuals and small businesses establish a web presence, in the dual role of chief operating officer and chief financial officer. One of his first tasks is to design a set of performance metrics that can be used to run the business. This case gives students the opportunity to develop a framework for thinking about GoDaddy’s business and design performance metrics that measure the health of the business and guide employee behavior.

Keywords: Motivation and Incentives; Management Practices and Processes; Performance Evaluation; Compensation and Benefits; Web Services Industry;

Language: English

Format: Print

17 pages

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Citation:

Foley, C. Fritz, and Michael Lemm. "Designing Performance Metrics at GoDaddy." Harvard Business School Case 217-004, September 2016.

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Designing Performance Metrics at GoDaddy

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