Publications
Publications
- September 2016
- HBS Case Collection
Hewlett Packard Enterprise: The Dandelion Program
By: Gary P. Pisano and Robert D. Austin
Abstract
This case describes Hewlett Packard Enterprise’s “Dandelion Program," which has developed a new service offering for the company’s clients by drawing on the special talents of people with autism. The company has deployed “pods” organized around 8 or 9 employees with autism, to function as high-performance mini-ecosystems, which have turned out to be 30% more effective than average service teams (in some areas). The case centers on questions of how to adapt this successful model to new demands in a different service domain, specifically, cybersecurity and defense-related areas. The case also explores how the company is innovating and refining its assessment and training processes in support of the program.
Keywords
Leadership; Training; Organizational Behavior; Technology; Organizational Change And Adaptation; Leadership; Talent And Talent Management; Service Operations; Training; Diversity; Innovation And Invention; Technology Industry
Citation
Pisano, Gary P., and Robert D. Austin. "Hewlett Packard Enterprise: The Dandelion Program." Harvard Business School Case 617-016, September 2016.
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